Hallmark Panels Ltd hull

Received excellent service from Paul Spencer, Sales Director. He visited for the 2nd time to investigate a problem with a Hallmark door which had been poorly installed, not a manufacturing issue. The company that undertook the job has subsequently gone into receivership. This indicates first class after sales follow-up, to investigate and rectify a problem caused by a 3rd party. To me this shows professional pride and a company that stands behind its product. Thank you for your attention. John Calder, Lingfield, Surrey

I have had the misfortune of dealing with Hallmark regarding a composite door. I ordered the door and they guessed which way it would be hinged and they guessed the wrong way! They then made me buy another door, the same but hinged on the correct sude this time for £540. They got this door wrong too as they randomly changed the threshold colour and despite me telling them it was wrong before they sent it, they still did. They are now sending me a new threshold which I will have to fit myself with no money off of the £540. I have been in the business for 30+ years and have never witnessed such shocking customer service, very condescending and unwilling to help, refusing to take any blame. Will never order from them again. Would give 0 stars if I could.

When looking for a quality supplier who offers a large range of products together with help and guidance you would be hard pushed to find a better company than Hallmark Panels. We have many years experience in the industry, dealing with suppliers across the country. By far the overall service from Hallmark has been fantastic. Our customers always compliments the finish of the doors we install which is all thanks the the team at Hallmark Panels Ltd. The website and online portal makes our ordering process really easy, everything can be done 24/7 and there's always someone at the end of the phone if you need a little help on those jobs that are a little out the ordinary. Highly recommended.

Great price and quality for our composite door and always get compliments from visitors would definitely recommend

My installer (Select Home Improvements) ordered me a new front door at the end of July. Despite being advised that it was in quality testing and would only take one more day (four weeks ago!), it still has not arrived. Further to the above, I checked with my installer who received a confirmation of the order from Hallmark on 2/8/18 (nearly two months ago). They've also been advised that the door would be arriving on 21/9, and, when it didn't arrive then, on 26/9. As of the time of writing 29/9 the door has still not arrived and there has been no advice from Hallmark as to why (or any reply to their phonecalls).

Designed and ordered our new door online. Turned up on time and exactly as ordered. Fitted perfectly. Looks fantastic day and night.

Excellent customer service, helpful marketing team and fantastic quality products!

Just had the new door fitted, the door looks fantastic and the service was first class. Highly recommended.

Really nice company to deal with, the staff are helpful and very friendly and always get back to you when they say they will. Quality of product is very good and they have worked very hard throughout the pandemic to improve on delivery times. We have never had any issues that haven’t been resolved fairly and efficiently and we have been installing their doors for over 15 years. Lovely new colours available and a great design range - keeps our customers happy 😁 Would highly recommend Hallmark Panels - keep up the good work guys 🙌

Hallmark panels have supplied our customers doors for over 20 years. I continue to buy from them as we feel that they provide excellent value for money and the quality is consistently of a very high standard. The customer service ladies and gents are fantastic and always available at the end of the phone. Hallmark have coped incredibly well with the supply chain issues and other inevitable issues that a nationwide plague brings. Customers should appreciate that no organisation is ever prepared for a national pandemic and therefore a little patience should be afforded when ordering anything in the current climate. Well done to all at Hallmark Panels who have continued to strive through some of the most difficult conditions this industry has ever experienced