Halifax london

I am not one to write negative reviews however this one is much needed. After banking with halifax for over 29 years, I can honestly say I am appalled by the patronising demeanour and unhelpful service of the Hayes branch mortgage advisor (for the purpose of Data Protection, I shall not be disclosing her name). Unfortunately my local branch's mortgage advisor was off sick therefore I was directed to speak to this unfriendly, unprofessional asian lady in Hayes. My local branch mortgage advisor had previously spent over 2 hours with me and provided a written mortgage promise (two full hours of my time and of course his). Upon an unscheduled telephone call with this young lady, I was telephoned and approached in a manner that I did not appreciate. I explained I was in fact at work and therefore was unable to continue to answer personal questions however she continued to ask a number of unecessary interrogating questions that her colleague had previously asked in the previous two hour appointment whilst acting extremely suspicious. This caused me to feel as though was being dishonest and not acting with integrity. Not a nice feeling at all. Halifax will continue to lose customers by employing staff who require extensive customer service training prior to being designated certain roles and those who clearly demonstrate that they do not enjoy their role by their lack of passion and understanding. Definitely not a credit to your branch and organisation as a whole. Zero stars from me!

I was here the other day opening a new account and I was served by a lovely young educated Indian girl. She was very friendly and helpful. HOWEVER there was an older English women on the other counter who was being ABSOLUTELY rude to other customers. She was talking very rough like she doesn't like customers. Looked like a RACIST. Thank god I wasn't served by her. The 1 star is only for that helpful lovely girl who served me. Otherwise it would be NO stars.

I am writing on behalf of my parent, who experienced an appalling service !! They were rudely spoken to, and taken advantages of their poor english. They went to transfer money, as they do not have an online banking account, and staff acted very suspicious as if they were looting the bank!! The staff as well as the manager very rude and unprofessional, deserve a sack with the way they approached my parents !! Definitely need extensive training in customer service, I have better experience in the McDonalds across the street! It doesn't cost much to have manner and respect. Very unprofessional racist people!

Aftet waiting for 45 minutes in the que then told they cant deposit to another account as well as the self deposit machine is broken.. what a awful service going to close my own account with them now for sure..wanted a quick deposit after reaching to the till they told to use drop in the box..couple of days back counters were not working on cash deposit machine was working...what a stupid branch it is..

Hayes town halifax branch manager is a thief and she is a liar . she stole my money and then denying to show the cctv footage. her name is disha. please be careful when you deposit and withdraw money from your account.

Hailfax are becoming a very unprofessional bank

Not sure what all the hate is about for this branch. I think covid might have a large role as the ques and waiting times are longer, which is the same across most industries. Personally, I had a great experience. There was a que and as I only had one question was a bit worried about a long wait time for a simple answer, but the staff member was diligent and worked her way through the que answering my question and providing a swift resolution. Also just in general, I've been with Halifax since i was a teenager and in comparison to other high street banking apps there's has been one of the easiest and up to date one I have used.

One of your lady colleague miss behave with us. Called alacha Asian lady

Experience at Hayes Branch AWFUL specially toady please note a date. me and my daughter were in cue outside; once cue clear inside just my daughter went in; the lady her name RAJNI( FEMALE) (not sure name) said please wait outside and shouted you are not following guideline. well herself she was not wearing a mask first of all and came to closer threaten my daughter. she just serving her ego not customer service, especially in COVID 19.

I would like to mention a service which was provided by Hayes Bank manager Memuna miyanji. By mistake my account was showing account payment restricted. I was not able to pay. Due to this environment that payment was very important for me. The manager stayed more than her finished time to help me out. She was dealing with all customers so professionally in this difficult times. She is truly a hero. Many Thanks