Halfords london

Don't waste your time if you want them to take a look at or service your bike. Much better off going to Uxbridge. Tl;dr: Incompetent staff with really poor organisation. They tried to charge me for a free service due to miscommunication between themselves and careless following of their own service sheet. Only 1 bike mechanic for some reason. In the past the mechanic had been oversubscribed with 6 to 7+ bikes to look at in a day saying that they MIGHT get a chance to look at mine. Ended up taking over a week to get mine seen. Recently, I booked a free bike check and wanted to get my annual silver service done. The staff tell me that the poor mechanic has broken his hand but that this means there are now no mechanics available to do any services at the time of writing. I tell them to at least do the free bike check. The bike comes back with very loose brakes which were fine beforehand that I now have to adjust myself. They told me the bottom bracket is fine after I told them about it creaking and making noise. It still makes lots of obvious noise. Overall disappointing as otherwise the store itself looks good inside and I have no idea how they are for cars, motorbikes etc. Found much better staff and 3 bike mechanics at the Uxbridge store and so will be going there.

Great range of products and excellent customer service. Staff are helpful and always going the extra mile.

Went to buy a bike from halfords, the staff were really knowledgeable and helpful, especially Jay.

I received excellent customer service from Jackie, i regularly come to this store she has been working there for a long time, very knowledgeable always willing to help

I went halford to change a batteries . The process usually take 10 second Instead I had to wait 20 min just to for some1 to come test it . I think this is is very poor and that needs to change . Am nt happy at all

All u need to car bike

Price of a 5 litre of engine oil 5-30w is nothing short of a Rip Off! Halfords won’t let me post that on their website under customer reviews because they are so biased with only wanting to hear positive feedback. I don’t know what the mark-up on oil is, but you can bet in the US, it’ll be half the price. The STAFF, however, are extremely professional, friendly and above all, very helpful.

Service was helpful and efficient. The staff were very helpful. Prices are reasonable so would recommend this store

Loved how friendly the staff were. They really know how to treat their customers and to make them feel valued. I will definitely shop again at Hayes store.

This is a really poor run Halfords. Please send the manager on a stress relieving course, as whilst explaining my frustration to him about the incorrect order, it seemed that his eyes were going to pop out! Also, it’s been 3 weeks and they haven’t processed my refund, poor systems, need to invest some money in better software/hardware!