First bike I bought, before a year passes, I come back for its service, but they refuse cause apparently I didn’t come there frequently enough to have it checked more often they were demanding more money again, so I get refund of the service plan, with a bike in a half repair situation returned to me
After a few years, government issues us voucher to have our old bikes repaired, for that exact purpose, for up to 50 pounds value. I bring it to them, and guess what they take it and agree to sort it, just for them to call me several hours later and go back on their word, because they found a problem they didn’t spot at the beginning, which meant I had to pretty much pay 50 pound extra even
So I also bring this problem to their customer service, all I got at the end was my voucher was released to be used again, which I never did cause I did not have time and we are in a pandemic
So on both occasions, my time was wasted , as well as money I spent with rented cars to take the bike their for repair