H. Samuel leeds

Given a gift (earrings), as I took them out of the box the stone fell out. Okay this stuff happens. Took them to this store to order a replacement which initially took longer than it should have done. Finally replacement ordered on 31.12.19 and advised I could collect on 08.01.20. I left it until 11.01.20 to give it a bit more time and specifically made a journey to White Rose. Got to the store and advised they still don’t have my order. For my inconvenience I asked if I could have it posted to my address. The manager Steph advised I would get a call on 13.01.20 and to mention her by name and that she had authorised the order to be posted out to me. Now it’s 19.01.20 and I still don’t have my order. I have been calling throughout the week and finally managed to get through which I understand the store must have been busy. Kumal took my call and took my order number and asked for my number and name which should have already been on my order ticket but hey ho it’s okay I’ll just tell you again for the 4th time who I am. She said she’d call me back, kudos she did. She asked for my order number again, she must have forgotten to write it down when she wrote my name and number down. She advised me that ‘they don’t have time to deal with me today’ the manager told her to say this. So I asked who the acting manager was today. To my surprise it was the helpful Steph. Apparently I will get a call back tomorrow because they didn’t have time today. Hopefully they’ll have time tomorrow before customer services gets a sniff of this. Terrible customer service and will certainly not return to this store. Who tells a customer they don’t have time for them??? Could have at least made up a better lie!

What an amazing experience! The lady who spoke to us was absolutely wonderful. She talked us through what we looked at, giving us more information without us having to ask. The variety was lovely and any time we had questions they were answered. She even went above and beyond and called around to get us extra information about a certain ring. Great customer service! Lots of variety and an all in all great experience.

Went in to buy my wife a birthday present.Very impressed with the staff and the set up.The lady whom advised us was first class.Most important. My wife came away happy.

friendly enthusiastic staff, great range of products at good prices

I visited White Rose branch of H Samuel with my partner. We were greeted straight away from a young lady called Natalie. This young lady helped us in the best possible way I could have dreamt of. It was a special occassion. She was very helpful with an amazing personality. She put us at ease and explained everything perfectly. Her knowledge the product we were looking for was first class. Would recomend this to anyone. The product she sold us is better than what we expected and we are both very happy and made it a very good experience. Thank you Natalie from the future Mr &Mrs Moreno Henderson

Visited the store today to purchase a wedding ring and the staff were all really helpful and friendly. Maisie was amazing so helpful and lovely couldn’t have received better service!

My partner bought my engagement ring August 2020 from the forever diamond collection. October 2021 it broke.. the halo Inc diamond bent forward and whilst removing from my finger it came off entirely. Spoke to hsamual who kept asking what I had hit the ring on (nothing) then they took it away for analysis.. turned around and said I was at fault for breaking the ring and I would have to pay for damages and thats IF they could fix it. Do not waste you're time and money

Served by lovely young woman with grey trousers and lively tied back hair, sorry we didn't see your name! Best customer experience my friend and I have had in H Samuel for many years, thank you

Ive had a very poor service from HM Samual. I took my ring in last week for it cleaning (within the year) but was told a diamond was missing. The young girl booked it in for a clean but then rang me to say she needed to send it off to see if it was accidentally damaged. Ive had a phone call today saying ive to pay £116 to get it fixed. I said its not even a year old. I said ill just have it cleaned but i cant have it cleaned till its fixed. 😡 what a great money making scheme.

If you want to buy something for ( wife, daughter, girl friend ) or for someone you love this is the place