Discover the elegance and charm of H Samuel in the heart of Bath, located at 15 Union Street, BA1 1RR. As a premier destination for fine jewelry and timepieces, we pride ourselves on offering an extensive selection of exquisite pieces that cater to every style and occasion. Our knowledgeable and friendly staff are dedicated to providing exceptional customer service, ensuring that each visitor leaves with not just a product, but a memorable experience.

At H Samuel, we understand that choosing the perfect piece is a personal journey. Whether you’re looking for a stunning engagement ring, a timeless watch, or a unique gift for a loved one, our team is here to guide you every step of the way. We prioritize customer satisfaction and take the time to understand your needs, making your shopping experience enjoyable and hassle-free.

Our inviting atmosphere makes it easy to browse our curated collections, featuring both classic and contemporary designs from renowned brands. With a commitment to quality and craftsmanship, H Samuel stands out as a trusted name in the jewelry industry.

For those seeking personalized assistance or have any questions, we welcome you to book an appointment or reach out to us directly at 01225 337015. Explore our offerings further by visiting our website at [H Samuel](http://www.hsamuel.co.uk/?utm_source=Google%20Places&utm_medium=GMB%20Listing&utm_campaign=Bath). Experience the allure of fine jewelry at H Samuel Bath—where every piece tells a story and every customer is valued.

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H Samuel bath
H Samuel bath

Google Review

Note: these reviews will not count in overall rating.

FLY FLY

4 Google Rating

Very helpful staff, thank you for your help.

4/ 5

Very helpful staff, thank you for your help.

Iréna Ball

1 Google Rating

Poor customer service. Unhelpful, staff lacking in basic manners and rapport in dealing with custome

1/ 5

Poor customer service. Unhelpful, staff lacking in basic manners and rapport in dealing with customers. Thoroughly disappointed my fiancé spent so much money here in purchasing my engagement ring. Upsetting they could not help with a slipped diamond and expected us to pay even more to have it rectified and cleaned. Suffice to say bought our wedding bands elsewhere and had the diamond reset and ring cleaned and polished free of charge. Amazing peace of mind when purchasing your most precious and arguably expensive items of jewellery.

Mohammed Ahmed

5 Google Rating

Exceptional staff (Donna) and great range if items at H Samuels in Bath. Also, the staff know their

5/ 5

Exceptional staff (Donna) and great range if items at H Samuels in Bath. Also, the staff know their stuff and helped me make the right purchase for a very important celebration. Thank you Donna.

nige99

5 Google Rating

Did a great price match on the Seiko watch I was after, ended up with a bargain cannot fault them !

5/ 5

Did a great price match on the Seiko watch I was after, ended up with a bargain cannot fault them ! Donna the manageress was more than helpful ......Thankyou

Ian Holton

5 Google Rating

Interactive staff friendly and helpful.

5/ 5

Interactive staff friendly and helpful.

David Thurston

5 Google Rating

Very helpful and knowledgeable staff very pleased with my purchase of a watch.

5/ 5

Very helpful and knowledgeable staff very pleased with my purchase of a watch.

Jo sz

1 Google Rating

Awful customer service by older woman with glasses (blondish/grey skinny) absolutely rude with no kn

1/ 5

Awful customer service by older woman with glasses (blondish/grey skinny) absolutely rude with no knoweledge of customer service whatsoever nor how to process the refund. I have brought Guess bracelet for refund as it arrived faulty . I explained I have already ordered replacement. I had receipt and original box etc. She made a fuss saying she cannot see anything wrong with it. Minutes later she finally seen the black point with the gold coating coming off yeahhh finally. Then she said'' I already returned something from the receipt''!!!!!! Yes as I ordered 4 pairs of earrings two in gold and two in rose gold to see them in store and decide which ones I wanted!!!!!!! How dare you say such a thing! It is my money and my decision. She then refused to show me the earrings I brought with me unopened to see if I like them as they arrived sealed and once I open the package I would not be able to return them.She told me if I open them in store I will not be able to return them! I have explained her colleague did it with no problem a week ago as I ordered earrings in rose gold and gold and wanted to choose one. She told me'' well she should not''! As I was not sure about them I said I will leave them to what she shouted ''for God sake'' !!!!! I have told her this is terrible customer service to what she said oh sorry I just thought they are nice!!!! If you think that I do not have to, do I? also I have bought other ones!!!! Few days later I came in to collect my order two pairs of earrings. She has brought two jewellery boxes, one dispatch note missing. It looked suspicious as i expected it to be in a paper sealed box like you get home delivery in. One of the guess boxes was absolutely filthy. The other pair with missed delivery note has not been sealed!!!!! Oh so you made such a fuss and dis not want to open the package for me to see the earrings but now giving me filthy box and a pair which most likely was used before! I refused to keep any. Please employ someone who knows how to provide the customer service and who does not take hours processing refund struggling with filling the online form etc, asking colleague and still not knowing what shes doing! Using a swear words or telling customer they have returned something already it is not acceptable!!!! I will not be back.

Ruth McNeilly

1 Google Rating

After a lengthy lock down you'd think they would need the business but no, it's 2.45pm on a Friday a

1/ 5

After a lengthy lock down you'd think they would need the business but no, it's 2.45pm on a Friday afternoon and they are "closed for lunch". And retailers wonder why they are losing customers to online shopping 🙄

Kerry Beck

5 Google Rating

Very nice shop and helpful staff

5/ 5

Very nice shop and helpful staff

Mark Hull

5 Google Rating

I went to the Bath store and welcomed by Sheila when I entered. She helped with the purchase. All th

5/ 5

I went to the Bath store and welcomed by Sheila when I entered. She helped with the purchase. All the staff were friendly and helpful.

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  • Wednesday09:00 AM - 05:30 PM
  • Thursday09:00 AM - 05:30 PM
  • Friday09:00 AM - 05:30 PM
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