Guerlain Spa edinburgh

Nice pool. Warm and soothing after a long day of work. But needs to be cleaned more regularly, the floors and stairs were wet and not clean. A bit irritating.

badly designed slippery infrastructure, I’ve seen several people falling, the sauna is too small, tasteless pool area interior design, excellent service

I got a supreme pedicure as a Christmas gift last year so decided to use it last week before flying off for my summer holiday. They try to make it an experience by getting you changed into a done and in the relaxation room before and after the treatment. The relaxation room wasn't being looked after as there were used glasses on all tables besides other things but I don't care. I was there to get a nice pedicure. It felt like it went well at the time, I gave my toes plenty time to dry up in the relaxation room before heading to change and leave. All was fine until 2 days later. 2 of my toes chipped, I got it done on Saturday afternoon and on Monday evening the nail varnish had come off from the top of 2 of my toes. I have not experienced this before, especially for the feet as, unlike hands, you don't put them under water so many times a day. Was very disappointed as must have just been a cheap nail varnish. Wouldn't go back.

Very disappointed with the service. My friend slipped and fell down a flight of stairs from the pool and no first aid was administered by the spa manager Alex or even offered. I expected more. The amenities were clearly not maintained as the stairs were wet and slippy- a very obvious hazard. When staff were informed, they blamed the flip flops that we had been told to wear. If these were a hazard then why were these offered to guests? Will not be returning due to health and safety regulations not met. This is supposed to be a 5 star hotel that was booked as a Christmas present.

Wouldn't go there again. Not worth the money I've paid.

Everything was spotless. Gorgeous decor and lovely staff. I went here to use the gym and pool. The gym has everything you could ask for and the pool is excellent — perfect for lengths. The sauna and steam room were very well maintained. So relaxing! Thank you to the fantastic staff.

Beautiful to service from staff and the spa treatment facilities!

Not interested in service Well the Hotel is basically empty- I think about 5 guests and the Spa staff was chatting and didn’t notice me coming in. I politely asked if they have time - after discussing they offered a quick shoulder massage because the therapist wanted to go home. Well this is not what you would expect- but pls read my review of the Hotel- really nice and super friendly

Great treatments, terrible flip flops.