Grovelands Medical Centre reading

I am astounded at some of the negative comments I have just looked at. I have been with Grovelands for over 30 years. I have never had a problem with the receptionists, and the Doctors are brilliant. I have always received the very best of care, even though they have had to deal with the increase of patients over the years. As for the parking, are there any parking facilities at any other surgeries any better?. Some have none at all. I count my blessings that I am a patient of Grovelands. If I could give 10 stars I would.

As every other patient described the surgery, the reception is RIDICULOUS!!! They give you different information every time you call. Very unpleasant experience, I did call to arrange a medical examination report to be filled in by a doctor and the first sentence was " you have to pay first and we can book you an appointment "?????? What is the problem, is it because I am foreigner I have to be reminded that I have to pay???? I know that, it's not my first medical report. The reception staff need training for how to speak with patients first and then everything else. They are very bad picture. I am doing this and changing this ridiculous surgery asap!!!

Would give 0 stars if I could but that is purely based on receptionists.. Doctors are great if you actually pass the receptionists test of needing an appointment. Am unsure on when they got their PhDs to be able to say whether you can have an appointment or not absolutely disgusted will be changing surgeries asap

doesn’t get you in the time you booked for but nurses and drs are pretty good

Worst ever surgery . Nonsense . They don't care at all. arrogant

I would strongly recommend calling 111 instead of trying to book an appointment as it is impossible to get seen. Not only a rude receptionist with very little empathy, but the next available appointment is in a months time.

I have always found the doctors and reception most helpful. I really appreciate all the hard work they put into looking after myself and my family. This is actually from Josh's mum. Not sure what I did wrong!

I am register in Grovlands 7years. They are always helpfull and staff is very nice. It is one of the best clinic in Reading. They help me when I need them, and they also help my friend which do not recive proffesional help from the hospital for 2 years, I recommend her this clinic and she finally get help. Pandemic is a hard time for all medical centers that why I think this is not the something to give 2 or 1 star to this clinic.

I don't normally leave reviews but I am appalled by how aweful this system is since the plandemic of covid 19. It has become a very poor system of waiting in que even for even for a telephone appointment. I rang at 8 am . It doesn't make any difference at all what time you ring the surgery, no one seems available to answer your calls even if you ask to be put through with patient services. I was waiting for over half an hour in a que for someone to even answer then to be told that even all the telephone appointments are booked . It does not speed things up even if you ask to speak with patients services. Patient services , there is no service even if waiting patiently. I feel that they do not even answer phonecalls. Like another reviewer said in the comments.. i doubt that they even answer calls and when you do get through you get a different answer every time you speak to someone . The services lacks any consistency. You can't even request that your own Dr phones to speak to you, but I know before this Dr's rang their patients as par requested . Ringing your patients is not going to give you covid 19. My Dr is good but unfortunately, sadly the receptionist staff give the surgery a poor reputation. Not impressed at all. 👎🏽👎🏽👎🏽👎🏽

I have been registered at Grovelands for over 30 years; the doctors and nurses I have encountered have been professional, and helpful, and have been supportive during some particularly difficult times for my family. I also commend the very efficient way the annual 'flu jab sessions are run, ensuring the minimum of waiting time for patients. However, over the last two decades I have experienced a general deterioration in the attitude of the reception staff towards the patients, though there are exceptions. It seems other reviewers have not been so fortunate, and I would not dispute their grievances. I am hoping that the current Practice Manager, whom I have recently contacted on this issue, can improve the things for the patients.