Groby Road Medical Centre leicester

never had any problems with staff. all lovely and friendly, can sometimes take a while to get through for an appointment but receptionists are always friendly and ready to help in any way they can once I get through.

Absolutely awful! Avoid this Gp practice. I have never been spoken to so rudely, the staff are just plain nasty. Trying to get an appointment is nearly impossible and repeat prescriptions are a joke. I went to collect my prescription one evening to find out that it wasn't ready and the doctor had "taken my prescription off site" so another doctor could not sign it there and then. The tablets I am taking cannot be stopped and need to be weaned off gradually. The staff couldn't give a hoot. I stated I wanted to make a complaint. The staff refused to tell me the practice manager's name and refused to give me their name also. I returned the next day and asked for the practice manager, instead I got the "office manager" who was very unprofessional. I asked to discuss the situation in private and she said "no" and took me into the corridor and I had to discuss this while other people were walking through to the doctor, she then took me into the waiting room, which was full of people and continued to discuss in front of everyone my prescription and I was extremely embarrassed. Once again I asked for the practice manager's name, it was given to me but just by coincidence he was "on holiday" for 2 weeks. I got my prescription eventually and went home. Amazingly 4 days later I got a letter from groby road medical centre stating that my behaviour was "not acceptable" and zero tolerance for speaking rudely to staff was mentioned also. I was not rude or used bad language, I simply was persistent and repeated that I wished to make a complaint. The absolute cheek. I moved GP practice and the new gp practice is brilliant and the staff are very friendly.

I cant fault this gp practice ALL Staff are friendly and professional best gp move I ever did so happy with them.dr actually listens to you And reads your notes Best gp practice by far

Think it ridiclous that too get a repeat prescription you have too go in and ask for it, then go back in 48 hours later to pick it up this could easily be done over the phone. People that are old or people with mental health issues sometimes have issues leaving there homes. Also why is the heating always on in reception when it's hot outside

This review is based on the appointment I had today. Needed to make an appointment with the nurse but due to sickness and that the nurse covering this does not work Wednesday (my only day off)it left a bit of a dilemma but the receptionist I spoke to was extremely helpful and realised I could book in with a different team member to have the test I needed. I was a little apprehensive but the lady I saw today is an absolute credit to your team she put me at ease straight away and is very approachable and easy to talk to. Thank you

Wouldent even give a star can't even sort out a infected ear never got any appointments to see a doctor 3 times to see some 1 about an infection and still can't resolve disgusting service

Getting so frustrated of trying to ring and never being able to get through. Are great when I do though.

The Receptionist is so helpful. Young girl and Guided me in the right direction and she is so friendly. Brilliant service.

Brilliant staff and service. Dr Chawda goes above and beyond to help me and has had a massively positive effect on my life over the last few years.

Poor care and Drs. Never bothered to check patients face to face and my mother end up in hospital in emergency unit. Shame on you. 😡😡😡😡