Green Practice – Stockbridge Health Centre edinburgh

After the frustration of phoning round trying to find a local medical practice doctor that could see me I ended up with possibly the most obnoxious receptionist in Edinburgh. The call did not go well, she said she did not like my 'tone', told me to 'google it' for information and hung up on me. I went to the Western hospital where they could not have been nicer. Diagnosed with a broken toe. Shame on you Green Practice. Neglectful ! You let yourselves down. Reflects badly on the whole practice

Some truly terrible staff members here, took forever to actually get an initial appointment and despite several reviews stating this I note they have no plans to make the process any easier or quicker. When I finally did get seen I was hoping that I may get some meaningful advice or better yet a referral to speak to someone after a recent attempt on my own life. Instead, I was told by the GP to download an app that promotes calm and well being and ;If that doesn't work come back and see us'. Ironic really because I found this absolutely infuriating not to mention irresponsible and negligent. Just to make it seem even more professional the GP was eating a Gregg's takeaway during the consultation also.

Dr Lamb is extremely easy to speak to and genuinely listens. She is very knowledgable and I think she is a fantastic Dr.

My mum registered to the Green Practice a couple of weeks ago, she had an ID and proof of address with her, but as she had state being employed on her registration form, she was also asked to provide a work contract. She didn’t have one but still managed to get an appointment with a GP for a few days later, on the condition that she comes back with a work contract on the day of this appointment. When acknowledging this, I was puzzled that she was asked such a proof. I lived in UK for eight years and registered with five different practices, and I had never been ask to show a work contract. I double-checked on the NHS website, it is never mentioned that new patient should provide a proof of employment, it is even said that legally you do not even have to present an ID and proof of address. My mum still being quite new in Edinburgh, doesn’t really know yet how things works here, and her English isn’t perfect either, I then decided to go back to the Green Practice with her. We were received by a member of staff who when I start explaining the situation, rudely and impatiently answered that a work contract was necessary. I said that my mum didn’t had any, she then said that it was dodgy. I was choked that a health professional could utter such a strong judgement, I thought it was really out of place to say such a thing. Nevertheless, I kept calm and reply that it was totally irrelevant for the practice wherever my mum has a contract or no, that on the NHS website it was never mentioned. She retort that it didn’t matter what the website says as she wasn’t employed by the NHS but by the GPs of this practice. I argued that my mum was registering as a new NHS patient, so we didn’t have to provide a proof of employment. After five minutes of this, she would not show any sign of sympathy but on the contrary getting more and more rude towards us. Finally my mum handed a letter from her employer stating that she was working there, it was not an official contract, but it was all she had anyway. The lady from the front desk and another of her colleague spent two minutes over this letter, debating if yes or no, this was a sufficient proof. They finally unwillingly admitted that it was enough to process the registration, and my mum and I left the place with a heavy feeling of distress and unfairness upon our shoulders. Now, I have been working in customer service for over 10 years, and I am someone extremely patient and understanding. I have never in my life, made a scene neither write a bad review, but here I am today. The way my mother and I have been treated in a place where upon all every individual should be treated with respect and tactfulness, is unacceptable. The two ladies who received us were cruelly lacking of tact, patience and sympathy. I wrote these lines hoping that something will be done and that the next patients coming to register at the Green Practice will experience a much better welcoming that we did. To be entirely fair, I should add that the lady GP who saw my mother afterward was really professional and did a great job to make her patient feel comfortable. Thanks to her for this.

I was absolutely disgusted by the rudeness and the way we were treated by the lady at your front desk. I won't step foot back in your practice ever again after the way she spoke to us. When you have employees in an environment where they are surrounded with sick or hurt people, they need to learn how to show empathy and warmth. Not rudeness and incompetence. She was not only rude to myself and my daughter, but we observed her dismiss another gentleman who was clearly needing guidance and help. As a practitioner myself I would only employ those who enhanced my practice and made my patients feel welcome. In my opinion your receptionist needs to retire and the lovely young girl at the back of the office taking the phone calls needs to be at the front reception greeting your patients. Your nurse was lovely and very efficient but unfortunately the damage was done after the first ten minutes of being in your practice. Huge shame.

When I enquired about possibly registering as a new patient, the receptionist (who seemed extremely annoyed that I had called) asked me if I had a job, because otherwise she wouldn't allow me to register. I informed her employment wasn't a legal requirement for registering for healthcare. I'm not sure which country she thought she was in, maybe USA, but after her interrogation and very unhelpful answers to my questions, I decided not to register because I'd have to deal with that rude behaviour any time I got sick. No thank you.

Every time I call to speak with a doctor I get a massive barrier through the receptionist on the phone, telling me what to do, even if that contradicts what I've been said in the pharmacy or midwife, for example. I always get anxious when speaking with them on the phone as I feel they don't want to listen or care and I'm just wasting their time, they show no empathy at all and they are the rudest people I've had to deal with in a doctor's centre, always willing to hang up my call very soon even if I have another question to ask after waiting for a while to get my call answered.

Absolutely horrendous. I would give 0 stars if it were an option. Made to feel like a complete fool and nuisance over the phone. I suffer from mental health issues. Spoke with the medical administrator Theresa, who I was given a number to contact. The most awful cheeky, rude, unhelpful, judgemental, patronising, condescending and passive aggressive woman I've ever had to endure. Literally huffing and puffing down the phone at me. Her words "what do you want me to do about it"!? 😯 Frightening the 0 compassion and understanding. I then received a letter just a couple of days later to be told to register with another GP due to living out with the postcode area. Fair enough. Guaranteed however, no such prescription or appointment would be allocated by this sham of a practice within that timescale! Look elsewhere. 🤬

I get bloods monthly and find the nurse Linda really lacks good patient social skills. She is very much a "come in, sit down, please don't talk to me" approach. She also doesn't read her notes as not only do I need bloods but blood pressure and weight monitoring and had to remind of of this. A request for copies of results has to be in writing, taken into the centre, collected from the centre and they I'm told I have to wait up to 28 days for them. I asked if it could be done electronically and was told no - this is the 21st century! Was shocked to find in a copy of my results (heart monitoring) that the recording was poor and need to now find out my my Dr hasn't requested another one. So it looks as though the lack of professionalism could extend to the drs but I need to follow this up .

Recently had a fall and needed to get registered with a GP Asap. Well, the whole registration process took me a while but the receptionist helped me a whole lot. Being a new client, i got the best services from the doctor. The registration process can be arduous but the services you get thereafter are definately the best.