Grange Medical Centre bradford

This gp Surgery is so annoying. There is a receptionist there that is always grumpy. I agree that they should be reported. They do not care a bit about the lives of people. I took a two year old child that normally runs about but woke up one morning and was crawling and leaping and falling down to the surgery, one of the receptionist was taking a message for the doctor and this one that act's as if she built the surgery came in with a grumpy look and asked "what are you doing, you cannot override protocol so take that message out and ask her to call by 2pm". So rudely in my present. This is just one of my many sad experiences with this Gp and I have had enough. I don't normally bother writing reviews but this Gp needs to be looked at really.

I have been with the practice for about five years now and have found them to be excellent in every way. All the staff are very helpful from reception to doctors. Over the time I have been with the practice I have yet to meet the rude, unhelpful staff who can barely speak English, and I have checked to make sure there isn’t another Grange Practice listed for Huddersfield. Thank you

Very disappointed with the reception staff . No politeness at all and they sound annoyed because you call.

Bad service and when it comes it getting your medicine you have to wait over 1 hour

Been with grange medical centre for a long time called in today been waiting 45 min for them to answer the phone still waiting for them to answer the phone

Doctors are lovely once you get through to them but receptionists need re-training. I understand they have to deal with really difficult patients on a daily basis but customer service is still expected and respecting the client should be part of their job. They are very grumpy , sarcastic especially if you are not too familiar with how things work and always asking to ring back because someone ofr the other doesn't work these hours. They need to understand other people have jobs too and a person can possibly contact them twice or thrice for a problem but how is the patients fault if told to ring at a particular time for a staff member who isn't there. I have asked for online ordering of my prescription atleaar 10 times now and the admin lady is never there when I ring ,getting told wrong timings to call. Receptionist have also informed my mother in law of her tear results and miss informed her of what it means and left it at that ( the info given was false and results explanation not medically correct). The PA or pharmacists never tell you they aren't doctors when you specifically ask to speak to a doctor they avoid using their title so you think you are talking to one. Even when asked they sat we are clinicians which could mean anything. Please retrain your supporting staff as your own hardwork is being overshadowed by their lack of empathy and miss management.

Absolutely awful 😖 reception staff is so rude and thick they have an attitude problem serious attitude problem and their behaviour is disgusting they think they're Drs when they clearly are not i am appalled by their continuous misbehaviour why are they not being reported to Authorities

This GP Surgery is very difficult to get though to them. After spending 25 minutes on the phone I was greeted by a very grumpy receptionist. I explained that I needed some advice from a GP the receptionist kept asking me why? why? When I clearly told her I need to speak to a doctor. I don’t see why I have to explain my situation to her in details. When ever I have ring the Surgery I have to go through the same process every time. I am really disappointed with this GP Surgery.

Reception staff are a disgrace. I advise that they get thorough training on how to be professional over the phone. Also as a doctors practice you should take messages and appointments throughout the day not just at times that suit you people have other things and responsibilities in life to attend to they can’t wait around for 8am or 12pm to call the surgery for appointments only to get turned away. Also if a mother is calling for her sick child offer her an appointment and don’t speak to her rudely!! Staff members are usually loitering around reception drinking tea and talking trash about patients. I advise the lead doctor to employ receptionists who don’t behave rudely and actually do their job properly. they actually don’t pick up the phone either I tried calling this practice over 50 times no answer. DISGRACE!!

I had to pay a 60 pound car park fine for parking in the parking lot never told me to put my details in robbed me out of 60 pound disgrace and the staff are very bad