Glenton Holidays Ltd glasgow

In a hotel that is nothing like the review online. Food inedable, no bar, no entertainment. Open your window and see bars on it, and your looking at a brick wall. Had to ask for another room. It's called 4Dreams Hotel, more like 4nightmare hotel. Think this might be my last holiday with Glenton, really going downhill. £800.00 and have to eat out.

Terrible service from their office. just come back from an excellent holiday with them but their office is awful. Their office has no idea about professional customer service or administration. Had to chase multiple times for everything. Flora in particular was very rude. We'll never holiday with Glenton again because of their incompetent office staff.

Could do with offering more door to door trips

The tour coach was excellent as was the driver on out holiday to the Isle of Wight the only problems we had was with the hotel which was not what was showen on the web our room was just basic no were to put cases heating could not be turned down bathroom radiator did not work but water ran though it all the time our departure was changed to please the hotel so we were running behind time and delayed with traffic all the way up to Scotland . We would use the company again but not to the south of England .

5* service. Attached a wee picture of a visit to Holy Island, Lindisfarne

Just returned from Bronte and York tour. Terry, the coach driver was excellent. He was friendly, professional and very patient. Nancy our hostess was lovely. She has excellent people skills and is very warm. Jury's Inn Bradford was excellent. Great accommodation and delicious food. Very welcoming staff. I would thoroughly recommend this holiday and am already booked again with Glenton.

Just back from the Isle of Man coach tour. Our first ever tour and wont be our last with Glenton . From the booking to the actual tour, great staff. Stevie our coach driver was fabulous at looking after us and he gets an A for his driving skills in some of the roads on the isle.

Holiday was not as booked. We booked a 4 star Select coach holiday to Peak District staying in a peaceful country hotel. We were located in an allegedly 4 star city hotel situated above a bus station and next to a busy junction. The noise was horrendous and sleep impossible. Food was cheap and nasty , so bad we gave up eating in hotel and went to nearest Wotherspoons where the food was far superior ( never thought I would write that). The hotel was not clean with food waste lying in corridor for more than 24 hours, carpets needed hoovered and hard flooring was stained. Air conditioning did not work so room was unpleasant. We had booked a horse drawn canal cruise but there was no horse , it had retired in 2020. We were supposed to get a tour of a cotton mill museum but it was closed due to Covid. However the Arkwright mill museum next to the canal was open so this could easily have been rearranged. Despite several of our group complaining nothing was done. I sent 2 emails during our stay regarding the food quality and have not received any response. This holiday was not even worth 2 stars let alone 4. Would recommend you book with another company. Despite the fact the company have said, below in comments, I have received a full response to my complaint the only response I have had was on 3/8/21 saying they would respond within 28 days. It is 28/8/21 so they still have 3 days but I'm not holding my breath.

I have been trying since Monday to book a holiday with Glenton, I had a couple of things that needed to be confirmed ( has the Hotel got a lift ?, was there a Supplement to pay because one of the rooms would be for a single person) I phoned yesterday morning again and the girl I spoke to said she would check things out for me and phone me in the afternoon, surprise surprise, no phone call. I thought perhaps if she had been having a bit of trouble she would have called today, still nothing !!! I will now be looking elsewhere for a holiday. Very poor service, really disappointed with Glenton they appeared to be a good Company, not so

Had a very enjoyable holiday in Llandudno