Glebedale Medical Practice stoke-on-trent

I am a patient from Merton surgery which has now merged with Glendale I recently had to have blood tests and dealt with Glendale the receptionist was really helpful and dealt with all my needs in a very caring way im not sure of her name but she was great thank you.

Absolutely shocking these doctors are, apparently i don't need insulin or blood glucose testing strips because i need a review before my repeat prescription is reinstated, im type 1 diabetic and i need insulin injections 4 times a day, testing strips to monitor my blood sugars but ive been refused until a review is made....How's that possible! unless im now cured of this terrible disease, insulin is the only thing keeping me alive, ive already been diagnosed with diabetic macula pathy. i will be making a complaint to the highest authority regarding this, absolute disgrace.

Called to let the physio I was going to be late got a lady who was extremely rude and unhelpful. Would not pass on the message. If I could would be a 0 ALL THE receptionist here are always rude and have no idea what customer service is. They are a disgrace

Hard to get appointments, and never sure who you'll get to see and whether they'll be interested.

Doctor M Kulys is the first doctor for years to take an interest in me for years with my old practise it seemed as though nobody was bothered now things have changed since I joined this surgery and I am feeling as though when I have a problem it is taken notice of thank you Dr. M Kulys

The staff may be good but not for everyone because if I talk three or four times some receptions are in a hurry. In the past, doctors used to see everything well since the phone conversation started, and most doctors don't even get an appointment. However, there is a nurse who looks very well and speaks very well. She is a very good nurse. I'm sorry I can't remember her name.

I haven't been with Glebedale that long but it is already proving to be worse than my last doctors. You ring in the morning from 8am and keep being told to call back later. When you do finally get through, you are put in a queue and have to wait about 30-50 minutes to get through and by the time you have got through all the appointments are gone. I've been calling since 8 am. It is now 8.30 and I'm still not in the queue. I have been having health problems and pain in my right upper abdomen for well over a year now, they have finally looked in to it but it took almost 2 months of ringing every day to get my results which shows there is a small problem but because it's small they aren't doing anything about it and haven't suggested anything to help it.

So what is very bad about this place is the phone, aswell as the receptionists. It takes about 25 minutes to get on the line to some rude Person to book you in. Communication system very bad. All doctors and nurses are nice but some can be rough at times. Toilets are also disgusting and Doctor calls are out of order when they call hours late!

Can never through on the phone lines and getting an appointment well that's another story! Though the nurses are great

Thank you so much for your help with my prescription yesterday, much appreciated