Genesis Health and Fitness – Maitland

Great gym. Friendly staff. Always has disinfectant and paper towel around. Staff clean equipment regularly. Friendly members. Easy going atmosphere.

Have tried to contact multiple times over the last month to cancel my membership including via email and phone. No one ever replies or picks up the phone but I am still being charged.

Done my first class last night, was great feeling it today!! Everyone is super friendly and super helpful.

Recently got as 'bad debt' SMS message so called them and no answer but within minutes got an SMS message advising system error etc. Interesting that the message included a 50% off all fees if I cleared the BS debt does make one wonder if it is a marketing type of thing. Couple that with the fact it happened on the anniversary of my cancelling my membership, my conspiracy theory mind does ask questions. Personally, the fact that I have seen the same issue reported many times on facebook pages etc does indicate an issue That said, when I attended the facilities were ok although it was often that some machines were not working, not all and not the majority just some that impacted things. Staff were ok although due to changes they did drop off in that originally the staff were bright and welcoming but by the end there was an impersonal approach and little acknowledgement

Absolute joke of a gym. There is one woman that works there that absolutely ripped me off when I was ending my year long contract. I am aware that those contracts roll on past the end date and direct debits only stop once you take action to cease the contract. However, lockdown started a couple of days after my contract end date and obviously I didn’t get to attend the gym. But for some unknown reason I still have to pay an $84 fee and she couldn’t tell me exactly why. I want an explanation please.