A Huge Let Down
Gem-T came highly recommended and I'm sorry to say that they did not live up to the hype. They over quoted a simple job both in terms of time and price. They did not ring when they said they would with the estimate and it was left to us to make contact (after 2 weeks of waiting and wondering). We agreed to the quote on the afternoon of a Friday and cancelled it first thing on the next working day which was a Monday, after having received an independent experts opinion and quote. The item was then delayed in its return, explanations about its whereabouts were hazy and when was finally returned, it was fractured, cut in two and is missing a diamond.
It most definitely was not in the state that we dropped it off in , or the state that they led us to believe it was still in - eg that no work could have been undertaken.
Massive let down and very shoddy service from Gem T. Am hugely disappointed with them. Wouldn't recommend them to anyone and certainly won't use them in future either.