Gateshead Cycles newcastle

Best people help me so must

I have used Ian and his teams services a few times recently. The customer service is outstanding. Prices are very reasonable, highly recommend to anyone looking for good honest service with a smile.

I can't recommend these guys too highly. Great people doing great work!

Very good service and loads of attention to detail to ensure my new tyre fitted the wheel correctly. Took time to explain to me why what I was doing wasn’t ideal. I live far away and will more than likely never be back, but I highly recommend this shop.

Fabulous. I searched Newcastle for wide fitting bike shoes but could find none in stock that were my size. Also looked everywhere for a upmarket light with replaceable rechargeable battery. Gateshead Cycles had both and the staff were very helpful and friendly and Jasinta was very patient in assisting me to find correct shoe size. I had shopped here for many years under different owners but having returned to cycling after a long break I wanted specific items and everything was in stock. I will definitely go that extra distance to shop here again.

We bought our bikes from Bay Bike Co a couple of months ago. The service was great and we were so excited to get our bikes for Christmas. Unfortunately, we have been forced into isolation with our son contracting COVID-19 so were unable to get our bikes for Christmas. The wonderful owners of Bay Bike Co just delivered all three bikes to our door so our daughter has her present for Christmas morning. Thank you so much. Your kindness is so much appreciated.

Disgraceful Customer service, The Lady behind the counter was extremely rude and dis respectful. Never have i been talked to so poorly in a retail setting. RESPONSE to your reply. No!! When "told" to put a mask on, I offered my Medical Exemption to which your reply was, quote "I do not acknowledge medical exemptions, so you can go wait in the car park and I will deal with you when i can" As to my response being if that is your attitude toward me I don't want to "deal" with you at all and then left. If you are going to defend you poor attitude at least tell the full story. Your attitude was Disgusting, you saw a person without a mask on (which they are no longer mandatory to wear) and was instantly seen as scum before I could explain my medical exemption. You need to take a step back and have a good hard look at how you treat people. Courtesy doesn't cost a thing!

After a tough day with anti-maskers & 2 days out from Christmas the staff couldn’t have been more helpful. Got me sorted with a last minute gift. Legendary 🤩🤩🤩

Had my road bike in for repair and service,very friendly team approach ,no pressure ,made some great suggestions while they had my bike wich improved its performance . Well worth taking my bike in to the team and very reasonable price on pick up. Many thanks to the staff.

Used for a bike service. Good price, fast turnaround and bike feels great