Gardenia Surgery luton

I do not understand why people are complaining for the service. If you don't like it you need to leave. This is so simple. I have only positive experience with the surgery. The staff are really helpful the doctors a extremely good, the manager is always their to help. The new manager has recently implemented a new appointment system which is the best in Luton. When I am in the queue every single people get appointment in the morning. When I call the surgery they always pick up the phone fairly quickly. Of course if you call the surgery in peak time it is more difficult to get through on the line but because, I can imagine, hundreds of people are calling the surgery in the same time. When I am talking to other patients in the waiting room most of the patients are happy now with the service. The changes are taking time but now all the changes are visible how much the practice has improved. Thank you for all the hard work.

The best practice in Luton. The management has turned around the practice on a very positive way. There are much more appointments available specially since they have changed the system in March. Much easier to get through on the line. The staff are really helpful and the doctors are always listening when I have a problem. I am really happy with the service.

Just not the same since the excellent Dr. Seery left the practice. Everything is call on the day with no advance appointments ever available. Dr. Z Ahmed is smug and rude. Dr. Milly Aziz is excellent but as she is a locum doctor she is not often available. Reception staff are wonderful but have to work with this awful system. If you want to see a doctor here you best get up early. How you get to seeing a doctor here around your job or personal commitments is a total mystery.

Over an hour on call to make an appointment which is 2 weeks away. Pathetic

6 days wait to get fit for work note ridiculous staff no help at all totally gone down the plughole since doctors have all retired and new ones taken over. After 52 years of being at this surgery I feel the need to leave

Worst surgery ever! Every time you call they not having time for you, complete useless people. Avoid!!!

If your new to the area and looking for a doctors surgery then don't stop here. One star rating is being nice (cannot give zero!) if you actually get through after 50 calls and being on hold for half hour to get an appointment you will be told to call back next day. If your actually lucky and get through at 08:45 the next day, you will still be told there are no appointments and to call back again. Absolutely terrible service who are supposed to be there to protect your health.

000 stars! Even they don’t. Deserve any stars! I don’t know why the government don’t control this! Its more than 3month i m trying to get appointments but they never pick the phone! Always told plz call 8:45 to 9:00 , but when u call this time they never pick the phone ja jaj ! If some bad things happened any child or anyone whose gonna take RESPONSIBILITY for this! Such a shame shame shame. Worst surgery ever u do not got any appointments here. Been registered since 3 years nd never got any appointment for the Dr have not seen a Dr. Its a joke

The worst experience I had in my life, I am registered with this gp for 3 years, I have never met my doctor, impossible to book an appointment, I called now to book an usual blood test which i haven t done in 3 yrs, and the receptionist said “need to be approved by the doctor” and I said “ well that s why I called to book an appointment to speak with my doctor” and then she said there are no available appointments…… in the last 3 yrs never ever not even one available spot????????!!!!!!!! What is wrong with you????? How is this possible??????? Don t register here it s a really disappointment and I should’ve change my gp long time ago.

Can’t say anything but now they don’t even pick the call ( what a service)😡