Furniture Village Leeds leeds

Bought the most expensive sofa paid in full! Sofa and cushions we delivered in a wrong colour no point calling the shop to explain what the problem is as they can’t help suggest to me to bring cushions to the shop till 17:00 as it’s theirs customer service desk opening time. So I presume they don’t expect their customers to work?! I had to go to the shop and take physical photos of the fabric samples to prove my order was made in the wrong fabric and email it to their customer service team... a month later I’m still chasing them for resolution to my complaint, poor communication and they blaming suppliers as apparently they ALL were on a holiday break for three weeks?! Poor customer service, don’t return calls and none existent complaint handling procedures all of these makes you feel like you bought sofa on a market from the back of a van for a £100.

This is the second time we have bought from furniture village at Birstall Leeds. Fantastic customer service, Friendly and very helpful on both occasions. Previously bought our dining table and we have just bought a bed,mattress,pillows and mattress protector, at what we thought was a reasonable price. We will be back soon for more items for our new home :-)

The sales guy tried to con me into thinking delivery was usually £60 and he was giving me a discount by letting me have it for £20 when I knew full well it is normally £20 so he wasnt giving me any discount. I said that to him and he brushed over it and tried to move on but I am writing it on here as I think it was really sneaky of him. He tried to do it as a benefit of purchasing via him rather than online.

Couldn’t have had a better experience the young man was very knowledgeable about the item we bought will definitely shop again

Poor customer service once our order was made and put on hold. - took multiple calls to have the initial confirmation of order sent to us via post. Breakdown of items and total price was wrong. - took multiple calls to have a second confirmation sent via post. An item was on sale so we had to chase twice to get the total price changed and request a new confirmation letter. They also had to correct the total price showing on the first letter. - taking(ongoing!!) multiple calls to have a third confirmation sent to us as there was another price reduction. We keep waiting for 3 weeks yet nothing has happened so far. - they sent no email to confirm orders despite the fact that I have requested it multiple times. They do sent MARKETING emails though , so they do have my email address. - They promise to keep you updated about price drops (regarding orders on hold) yet they don't do it unless you call them. Note , this review is about the Leeds store and only that . I have had no interaction with any other store. Thanks.

Brilliant customer service. A lovely employee called Richard. Top notch service, friendly demeanor. Extremely efficient and helpful. Would recommend shopping there. Well pleased. Very happy retail experience and I hate shopping. Thank you Richard.

Avoid at all costs. 1 star is too good for this company. I cancelled an order on the 31st of October and have still not received a refund. After calling the store on 5 occasions and been promised by 5 members of the CUSTOMER SERVICES team including managers that I would receive an email confirmation the following day,I’m still waiting, Furniture village where’s my £485 refund are you in trouble is this company going under?? Be aware anyone who’s thinking about ordering from here read the terrible reviews on trust pilot first.

This is the worst shop ever. Customer service is more about the sale than actually supporting the customer. If you order something that they have on the shop floor it takes 16 weeks from point of order and don't let them tell you anything different. If you cancel the order they charge 25% cancellation fee which no one mentions at point of sale and then give the excuse that its a bespoke piece which it is not. If this where bespoke furniture then no 2 would be the same. If I could have rated 0 stars I would.

I've heard of but never used Furniture Village before and went with my boyfriend when he was looking to buy a new mattress. I was amazed at the amount of quality furniture, beds and mattresses that were available, well displayed and lots on offer. The staff were friendly, professional and helpful especially Josh who served us he was very knowledgeable, nothing was too much trouble and we never felt rushed whilst we tried out several mattresses for a long time. I went back twice after that to buy myself a new mattress because after years of trying out mattresses I actually found one that felt right to support my back properly and I made sure to ask for Josh each time as he gave me a lot of good advice but without any pressure. After ordering I expected to have to wait a few weeks but Josh noticed a cancelled order on the system for the same mattress and re-allocated it to me so I am now waiting for delivery less than a week after ordering. All the staff I spoke to were friendly and helpful but Josh went above and beyond what I expected, we received excellent professional advice from a knowledgeable young man.

Josh saves Xmas! Having trawled several furniture shops, we decided to give this place a second look, as we'd seen some chairs we liked, but were struggling to find a matching dining table. So with a plan of buying the chairs and then continuing the table hunt separately, we summoned a staff member over to see if the legs on the chair were available in a different colour. Someone was looking down on us, as Josh couldn't have been a better person for the task in hand. He helped us find a table, and despite a pre Xmas delivery looking a forlorn hope, he sourced a stunning bespoke one that should be with us by early December. He was professional and extremely knowledgeable throughout, and an absolute credit to the company. The budget went out of the window, but it was worth it! All in all, would highly recommend this store.