Franklins Solicitors oxford

Awful. Was quick to get me on their books and have me sign T&C's etc. but when it came to customer care, just awful. No reply to emails, no return of phone calls. After 8 weeks of only ever speaking to a secretary I instructed another firm who only took 4 weeks from start to finish to complete my transaction.

The guys were extremely helpful and understanding

thay never called me back

I have used these solicitors as a home buyer twice now, and I couldn't be more pleased with the service! It feels like the firm is made up of experienced individuals, who are very knowledgeable and have always acted in my interests. The process was smooth and quick on both occasions. As a relatively inexperienced buyer it's so reassuring to have experts like these at the end of a phone, especially given some of the charlatans out there. Ideally I wouldn't use anyone else in future. Julia Kent was my main representative. If she's available then get her, although, having had brief conversations with others there, I'm confident that all of the Franklin Solicitors are the same high quality.

I have worked with Julia for the process of buying two houses now and have always found her and her team nothing less than exemplary. I've recommended her and her team to several friends and family members over the years, several of which have used more than once and also passed on recommendations to their friends! Which is a testament in itself. Would highly recommend. Also twice Julia has picked up on issues with properties that previous, fairly recent solicitors have missed, saving us problems down the line as buyers. I was very surprised to see the reviews below, as I've certainly never had issues getting responses or hold of the team - even early on a morning on my way to work. Thanks to all in the team!

These are our buyers’ solicitor and I’d be appalled if they were mine. Julia Kent is utterly unresponsive to the most fundamental of queries and I wouldn’t be surprised if this firm has been the subject of regulatory investigations. Lazy, feckless and a discredit to the legal profession.