Four Elms Medical Centres cardiff

I have never had a problem here. So not sure why others are saying the staff are rude. Try being polite to their staff and u will probably get treated better.

They ask u to book appointment before 10:00am. But the phone never go through from 8:00 to 10:00. Been trying over 100 calls for days but never successfully making an appointment. Guess they block their phone before 10:00am so no one can bother them.

Took ages to get through to reception to register as a new patient, told to call back earlier as they wouldn't deal with my problem past eight. Called back at 8 and was told i needed to fill out a form and come into the surgery to register. Not sure why I had to call back earlier as they could've just told me this at the time. I walked 30 minutes to the surgery to be handed a tiny slip of paper with a link to register online which I could have done at home. While registering on my phone, I noticed the receptionists were just sitting around, so I can't understand why you can never get through to them. The receptionist also went outside to collect her deliveroo at one point while I was sitting there. I'm glad taxpayers money is funding this service.

Impossible to get through to reception to book an appointment. Been trying for 40 mins so far with 32 attempts. When I've been into the building itself, reception have been rude. Getting an appointment means a lot of time wasting, especially when you have regular medication for chronic pain 🙃

Same as others have said.. AVOID this surgery, absolute joke it is!!! IMPOSSIBLE to get an appointment and even when you do get one, its only for an assesment that means you have to be ready to answer the phone at all times, EVEN if you are at work so if the doctor rings at the time when you are working and cannot pick up, you basically wasted 1 hour trying to book that appointment. And they get paid for that? The health system should be the best working system in the world because there is nothing more important then health but it is absolutely the worst!