Fountain Way salisbury

I will have to keep this comment very brief but I would like to say about this place. It is locking people such as myself up with no actual mental health problems whatsoever. I have been discredited on my medical notes as a person suffering from a serious mental health condition. My notes are full of inaccurate information. This means libel and slanderous accusations about my character. I wish the staff would come forward and report this hospital. I have no doubts that they will try and delete this comment. They must be held accountable for forcing Anti Psychotic drugs on me and which could have seriously affected my health. Because of the side affects as they are very strong drugs. I had the full capacity to refuse them at the time. I am writing a book about this place to tell my story. And maybe I can help others like myself who have wrongly been labelled under the Mental Health Act. These people who run this practice really should be in jail. I am now planning to sue them. It has taken me sometime to come out about my dreadful experience. I have nothing wrong with my insight or am I mentally ill and have always seen things very clearly. They do not listen to their patients or even ask them questions. So how do they know what is really going on with people or how they feel. To them it just a job.

We have now been waiting for 4 months with no help. The first face to face was cancelled with no explanation. We were given a phone consultation where by my child (18) was asked to basically diagnose themself and make a choice of what treatment they wanted and then told to wait for the next phone call. We are still waiting 3 months later. No idea if that's normal or if we are lost in the system. The phone number they gave us goes to an aytomated service which cuts off. We tried to contact them again but only get through to admins in devises who will pass on a message. So here we are still waiting. No coping strategies in the meantime. Absolutely desperate.

This place is bad so bad don’t expect to get help here it’s more like a b&b with very rude staff and they don’t care at all they all need training in manners you stay in your room most the time only time you see anyone is at lunch and tea or meds run they say if you need us we are here but you go up to reception you mite as well be a ghost because they just blank you and carry on what there doing you can but expect a very long wait if they turn up at all there’s no care in here at all you leave worse for than when you come in a would not put my dog in here place needs looking at by someone if you want mental care this is the last place to be Swindon’s mental care applewood you could not fault them Best care ever Salisbury needs training from the Swindon mental health care team amazing team

Absolutely useless, pass you around and can't offer any support about anything even if someone is suicidal. They cancel appointments, forget patients when they're meant to phone them and if they ever rearrange it's weeks away. Private support even got recommended at one stage. Patients have to wait weeks for support to be told there's nothing they can do. They make individuals feel unimportant and abandoned and I feel like they forget they're actually working with at risk individuals who are relying on them as a last resort. I have never been more disappointed and angry towards an NHS service, they should be ashamed of themselves if they claim to help people. Even if there is a problem with funding it is no excuse to leave people in crisis.

Absolutely terrible service Should be ashamed of the so called service that they provide. Actually takes someone to be seriously injured before helping

I went to see a friend today who is currently staying at Amblescroft South. I was really surprised with the previous negative reviews left by others. The staff I've met were all amazing, very caring and helpful. My friend told me that everyone is polite, professional and respectful. She feels safe and well cared for. Thank you!

Staff were amazing, wards were lovely, so supportive I actually really miss the staff, thank you so much for everything take care :) Also, I would love to get a job as a HCA there at some point in the future, that would be amazing.

You cannot book appointments and if you leave messages they do not respond If the service is this poor at point of entry for families how bad is the service within.

Like a previous reviewer, I too am having probs getting through. There is clearly a line fault which needs addressing as a matter of urgency, I would say.