Be careful when joining this health group, they use an unscrupulous finance company DFC to collect their money for them. During lockdown we cancelled our subscriptions until the gym opened again and notified them via email. We did not receive any notification that the subscription should resume or that the gym had opened. Nearly a year later we received payment demands from the gym finance company and never received a response substantially the demand for none payment went from £48 to £1780 if we didn't pay! It took a recorded delivery letter to the GM and finance company to stop the threatening emails.
I have to take my hat off though because if it hadn't have been for the new gym Manager Keiran at the Willerby branch because he was extremely helpful. He helped us through the minefield of cancelling the debt due to mind and my husbands disablities and we got rid of a very stressful issue! I would not advocate joining a lengthy gym membership, ours was 36months (Don’t do it). It is far too long and it's about time customers had the right to cancel gym membership at anytime without looking through the small print to find their rights to cancel. We used citizens advice bureau to help us sort this matter out. We have never been in debt and I am a retired police detective. Goodness knows how someone would have dealt with this issue if they didn't have an investigative background.... Nightmare! But thank you Keiran 🥂🇬🇧