Farpoint bath

Great service, great shop. Shame the sales and shop front have been killed off by the Apple store arriving in Bath - although they are still doing repairs and are contactable by phone.

I called the day before to reserve an apple pencil and they guaranteed me that they were in stock and ready to pay and collect the next day. I was excited, I needed it for my iPad Pro. When I soon discovered that they did not open the next day. I waited for an hour hoping someone would show up, called several times and nothing. It was advertised that they would have open from 10-5:00. Tried to go back again at 2, still closed. Horrible that they trick their customers and do not even have the decency to say they would be closed.

Really nice guys, gave great impartial advice on options for fixing my mac - including options that might not cost me any money at no charge. Much more help than when i spoke to Apple!

Spilled water on my MacBook Pro 13' 2017... First visited Apple, they told me I had to pay 820 pounds to revive it (a new one costs 1250 pounds lol). I was recommended to visit FarPoint by a friend of mine. First they told me that everything would cost 500 pounds but after the repair additional details can be required. I said ok. It was on Wednesday, and I was promised to be informed about additional details by Friday. I called on Friday, they told me they'd call me on Saturday. On Saturday they told me - on Monday. On Monday they told me - on Tuesday. On Tuesday they told me that the detail Apple HAD SENT them was wasted. So they had to RECEIVE another detail. On Wednesday they called me and told that there was a need in additional 350 pounds detail. +40 pounds for the work done. I told that the next day I would come and decide. So, on Thursday I told that I didn't want it to be repaired so I wanted my laptop back. The assistant told "ok, by the evening you can pick it up". Guess what? It was not ready by that evening, so I had to come on Friday and finally take it. What do we have as a result? 1. They order details from Apple. What's the point to repair in Farpoint stores if the prices are equal and they charge extra 40 pounds for work? 2. They were 4 working days late but refused to give me any discount.

The most amazing shop. I recently bought a new laptop and the customer service is incredible, Rob in particular is a wonderful human being. Thank you so much for all your help.

By far the best place to buy any Mac product. Sales people are not just sales people — they really know about the technology and are so helpful. They also have a good range of second-hand and reconditioned products. I would never buy any Mac product anywhere else. Opening hours are good, too.

Very helpful staff who provide excellent and incredibly quick service! I was so satisfied with their work and so I therefore highly recommend them - they not only replaced my hard drive but they were also able to recover my data. I couldn't have had a better result! Thank you!