Complete scam, wish I had seen the google reviews, I booked the “deluxe room” the pictures of the room are not the same room we were given for one (must be a completely different hotel!) not only that the room we were given was filthy and unsafe, towels with dirt on floor unswept bed stained bath and shower unclean, shower flooded the whole bathroom when you use it.
No staff present so we called the number provided to ask them to clean and they were very angry and said they couldn’t clean because we had already been in the room, eventually they agreed to send a cleaner and all they did was replace the towels, nothing was cleaned.
Also
It was unsafe a man knocked for hours about 5am and no staff present to
Sort it. Fire alarm in the morning nobody about to tell us it was safe to re-enter after waiting outside for it to stop.
Honestly the worst booking I’ve ever made and also the first bad review I have ever left.
Atrocious needs to be looked into or at least taken off
Booking.com you are scamming hundreds of people