ESSE Retail & Therapy – Cambridge

I have been going to Esse for many years, even now I rarely ever have the same therapist twice. The staff have always been welcoming and polite but over the last few months I have found an increasing rudeness esp on the phone. Three separate occasions I called and the receiver was not all interested in my experience or what I had to say. Given the very high prices, better service would go a long way. Dont rush people off the phone when they are spending loads of money with you, it's important to understand their preferences to improve service!

my treatments with Charlotte were incredible!!!! Best facial ever!! Like literally she is gifted!! I've had many over the years and this outshone them all. my skin and nails look and feel amazing too! Thank you! I will be back ❤️

Love this place. So welcoming and professional. Highly recommend them.

Wonderful service and amazing masseuse! Made me feel relaxed and comfortable and worked wonders on my back!

A lovely independent boutique, with everything from clothes to beauty. I've eaten a few times in the chic courtyard out the back, great vibes in summer and very delicious organic food. It really is a full experience at Esse - the staff are wonderful, warm and welcoming. Perfect for a girls afternoon or some self-love! The best facial I've ever had - would highly recommend the Neom distress with Charlie. Can't wait to come back for some treatments and then enjoy a glass of fizz in the courtyard!! x