Esprit Wellness and Spa – Reading

Extremely disappointed that every attempt I made for a booking I was left with a voicemail message with no attempt to recontact me after leaving my name and phone number plenty of times. Receptionist was very rude when I did get hold of them. I had a voucher with an expiry date. After several times saying I will not be able to do any of these dates after a certain day, they proceeded to suggest ones they knew I was not able to do. They offered me one I could, I replied 'yes please' straight away. No confirmation email. I followed up the next day, only to be told the morning after that, that it's now not available! I suggested I could pay extra to do a weekend booking. They didn't have any of it. Now I've spent £110 on a spa day voucher which I will never be able to use

I booked a spa day through Groupon on a previous occasion and had no problems, so used the same service to book another spa day yesterday. I booked the spa, afternoon tea (which was delicious) and a 25 minute treatment (massage) for two people. Our day was epic! Until we went to leave. As we handed our locker cards in at the desk , my sister and I were confronted by the person working on the desk. He explained that we had had a massage that we wasn’t supposed to have! We had booked 25 minutes but in fact had received a 50 minute and now this has had a knock on effect with the remaining clients for the rest of the day (this was 6pm) and demanded an extra payment of £30. He then proceeded to tell me we had told the masseuse we was having a full body massage. This was indeed correct. She asked if we was having a full body and I said yes. I’m not a masseuse so I don’t know how long a full body takes. I’m not aware of the time while having a massage and didn’t set an alarm for 25 minutes. He was very insistent, unprofessional and really quite rude to the point of aggressive. He demanded payment more than 4 times. I didn’t pay his demand as it was not our mistake. It makes me wonder if they have done this before? To make some extra money. It’s such a shame because before this incident we had a most enjoyable experience. So, we won’t be back as planned and I will be passing on my concerns to the other users of this spa I know.

Food was delicious and staff were fantastic, but spa left a little to be desired. Cushion covers on the seats were a bit moldy and tatty, steam room wasnt very steamy and the sauna wasn't very hot. It was nice to have a swim though

Very friendly atmosphere, very clean. The pool is great to chill by, the sauna is okay and ocayed in the pool area. The massage though felt more like a back rub more than a massage. Previous massages I have had have used different tecniques rather than just hands and oil.

Brought a voucher through Wowcher after several emails and calls to be told I would get a call back which never happened I got Wowcher involved after a month of trying who emailed the spa and actually got a reply to only be told that they have been told to stop using Wowcher vouchers. No apologies until after I sent a reply asking why I was never told this on the phone or replied to my emails. I was told both emails have been marked as done! I can accept one as a mistake but both emails no I don’t accept that. I can’t comment on the spa itself as I never got to use it as luckily Wowcher did refund me my money but I would just like other people to know as it is still on Wowchers website DONT BUY IT!!!