Ernest Jones cambridge

I purchased a Micheal Korrs smart watch , end of Nov and by first week of January the bracelet has come apart 6/8 times , i took the watch back to GRAFTON CENTER where I bought it to be told that there's nothing wrong with it so I was offered to buy insurance to be told by supervisor that I can't have it as I bought the watch over 30 days , so left store very disappointed with staff and their attitude. After calming down when I got home, I called the Grand Arcade store who listened to my complaint, and were very helpful, suggesting to bring the watch to the shop and they would have a look. It turned out that my watch had a design fault. The Grand Arcade store , were brilliant, couldn't do enough for me. So anybody wanting excellent service from Ernest Jones visit the Grand Arcade store they are a fantastic team of staff 100% happy .

Even though I wasn't buying, the duty manager was incredibly helpful.

Extortionate prices. Wanted £20 to swap a leather strap from one to another watch. The strap was my own, the quote was just for the 1 minute work.

Went to this shop with my friend another time for engagement ring and the service was nice and friendly

The Supervisor was very helpful, friendly and very patient. Helped with exchanging a broken watch and gave good advise