Energise Leisure Centre york

I really enjoy coming to Energise, as a member I use the gym and the pool. Never had a problem with either. The small pool is great when I have my children with me. It can be a bit frustrating when it's full but I'm not sure what can be done about this other than the waitlist which they already have in place. The changing facilities are good, and the showers work well too. I enjoy being a member and it costs a lot less than the local health clubs.

Good facilities, clean changing rooms and warm showers. Could do with extra staff on aqua splash days as gets very busy and cleanliness suffers in changing areas for a short time. Small pool gave us blisters due to some debris on floor of pool - either broken tiles or other sharp bits - needs checking and removing as this is the kids priority pool. Friendly staff in general at reception, cafe and poolside. Will use again.

A very cold experience. My first time swimming with my 2 year old grandson and the baby pool was so cold. Not a pleasant visit.

Not great but no option this side of york Cons Loads of school kids everywhere Gym is crammed in and a bit dirty Some of the staff are pretty rude The pool area is pretty dated and dirty Wifi doesn’t work well App for booking classes is rubbish Swipe card access why not just code Expensive Charge you for missing classes Pros Local convenient Nice gym staff Classes are good if you can get on them

good open hours, activity choice, equipment,.....

Literally wasted three nights after work attempting to go climbing, the first time I spent 45 minutes on the phone waiting to get through but to no avail, so I drove 40 mins across town to be told my account has been wiped after they updated the systems and I can’t climb without been signed off. Was told to come before 6 when an instructor is here. So went two days later and was told no one was there again. Tried again last night after ringing up again to no answer and leaving work early at 4 to see the instructor to be told come back after 7.30!!! Literally so unapologetic, and unhelpful the younger staff were really nice all three times but one older guy made me feel very unwelcome. It was a very much “not my problem mate” kind of experience. I’ve been offered no reimbursement for spending 6 hours on the phone and travelling to and from to just leave feeling annoyed and frustrated. Always loved this gym, really not happy with my experience. I never ever leave reviews but I got so annoyed I felt like I had to, I’ve never known a climbing wall where you can’t get signed off for Belaying!

I took my 10 and 8 year old niece and nephew swimming for the first time since lockdown yesterday. Booking was easy, we received a warm and friendly welcome on arrival. We started in the small pool as my nephew was a bit anxious after not swimming for nearly 2 years but he soon gained his confidence back and we then moved to the main pool. It was absolutely freezing. I used to swim here a lot and have always found it on the cold side but yesterday it was really cold. We swam and played for a good 40 mins, mainly in the deep end as they wanted to practice diving. After all of that time we were then approached by a lifeguard who asked if they could swim! I said they could and she obviously didn't believe me even though they had been diving in and swimming in the deep end for ages. She then asked if she could do a swim test on them and made them both swim a length which they both did. If there were any concerns about their ability, why were we allowed to be in the deep end for so long? It was very confusing. We then went back to the little pool to try to warm up to then be told that we couldn't swap between pools due to numbers even though we had started in the little pool then moved without a problem. It seemed that there was a lack of consistency between the lifeguards and the rules which doesn't instill confidence. Sadly, I won't be returning due to the temperature of the water which was pretty unbearable for me.

During Covid, when most gyms were doing their best to keep lines of communication with their clients open, this gym shut down their phone line. Now when you call, you must listen to three minutes of blurb before you get to a message stating your call won't be connected to a person and to check the website. Lockers cant be used unless you have a 20p piece handy (which is kept). A local newsagent laughed when I request a 20p piece in my change as so many people stop at his shop on the way to the gym to do this. Please make things more convenient for your users.

Look at the comments on Facebook. Months of complaints and non-payment of refunds, no responses, suggestions that only AI exists and no fixing of anything or meaningful apologies. Getting through and asking questions is impossible online. There is no way to speak to a person. I have tried for days and even when you get through to a potential human, you are thanked for your understanding and cut off. The website is fussy and navigation can be trial and error, just like the phone system. I find this inexplicable in this age of fabulous technology. This is a shame as this sorry website and booking system is a customer's first connection often with a centre and if not first, certainly a poor source of information and contact. The two stars are for the friendliness of staff once you've sweated on the internet / phone and made it to your booked activity.

Dirty pool and nice staff