endota spa The Rocks – sydney

despite of not putting on some numbing cream. I would say, I had the best skin needling experience here. very thorough while doing the procedure. highly recommend for anyone who is so particular their with skin care and beauty regime. the said spa is just a few steps away from the iconic - the rocks and sydney opera house. It is accessible to the nearest train station- circular quay, just about 7-10 minutes walk (depending on your speed). you can spend your day here to relax and unwind.. have some beauty regimen done while enjoying vivid sydney near the rocks and circular quay area.. so many shops and restaurants nearby so you are in a good treat. the staff are very friendly and accommodating. will definitely come back.

The treatment was lovely, however I was gifted a surrender spa package and when I booked online the gap payment was $5, I thought that was weird as the voucher was for a package not a price. Then after the treatment was told the gap was $25, prices went up in 2 days from booking to receiving treatment? Was told the manager was not their to discuss why the price difference and they would call, no return call. It also feels like they are comissioned to up sell the products, on a previous occasion I was told their products were on sale, buy 2 or more and receive 20% off, notice on my receipt after I didn't get the 20% off, asked why and for a refund. Was told the receptionist didn't know how the refund and they would add a credit to my account. Credit was never applied when I returned. Poor customer service all round, 2 strikes now I won't be returning. Oh and they only have one bathroom which stunk.

We had an amazing experience at the Spa. Saniya did am amazing job, very professional and very skilled. Would definitely come back.

Would Not EVER go back there again , we arrived at 1.55 for a 2pm started treatment at 2.20 a stop start massage , fascial , meant to be 75min finished at 3.15pm …… paid ridiculous price for mmmmmmmm… left feeling terrible

Very disappointing experience at this spa. They appeared to change our booking time without explanation. Our treatment was booked at 2pm and I had the email confirmation for this. We arrived at 1.50pm (which is within the 15 min arrival time guidance prior to treatment) but did not get the full treatment time. I went in at 2pm but mine finished at 2.50pm and my friend (who I booked 75 mins at 2pm) only had an hour after waiting about 15 mins for her therapist to collect her. They send a text confirmation the day before to confirm you're still coming and it said 1.45pm but I assumed this was in line with their guidance to arrive 15 mins prior to treatment. If they change clients booked time they should call and explain not rely on automated texts if that was what they meant as it wasn't made clear and no explanation provided. I have emailed them to raise these issues but no one has responded. I've paid full price for not full time treatments and they're not cheap. Poor service and my friends treatment was not good - we won't go back here.