Elmbank Group Practice aberdeen

Saturdays' Flu jab experience deserves a round of applause, so well organised & efficient. My personal thanks to all the staff who gave up their Saturday and have therefore freed up Monday-Friday appointments for other causes. Well done everyone.. Thank you Fiona Beattie

Receptionist on the phone are extremely rude! Doctors i have seen are fantastic! Nurses are a hit and a miss as some treat you like your an idiot! One of my experience below: My wife who speaks English really well was spoken at by the receptionist not letting her ask any questions and when i tried to ask to speak, the receptionist hug up!

I didnt have experience with the receptionist(registration appointment by phone- nice conversation) but nurse was wonderful, very helpful and clearly explained what she is doing and how the treatment looks like

Doctors are good but absolutely horrible receptionist disrespectful and just bad attitude in general.

This practice is always busy they have clearly taken on too much patients the reception does not seem to talk to medical staff I have made several Drs appointments tuned out to be the nurse practitioner Appointments are always 20 late mins Certain Drs there don't seem to have knowledge on medicines and just guess what to do

Don't see anyone face to face for anything and don't help u over the phone either. Advise u to call 111 during hours the doctors are open when its the doctors that are responsible for my care during opening hours. So what r they doing if they won't help over the phone and won't do face to face appointments.

Complete lack of care and consideration. I needed a replacement Yellow fever certificate for a job to support my family. They told me, that as I am not on the system and not registered at the time, then they could not help. All my GP's and the Practitioner services say to simply go back to Elmbank and ask for a replacement, but they still refuse. I have a colour scanned copy with the batch number, doctors name, date and the Elmbank stamp. You think this would be enough! I don't require another vaccination as they last for life. But now, I need to get another vaccination just for a piece of paper, which is completely unnecessary and potentially harmful. This would cost them nothing! Makes absolutely no sense! 😟☹️

The worst customer service & practical skills I've ever experienced a group of individuals having, I spoke with the Dr Simon Ulyett and he is unbelievably rude, unhelpful & impatient, & seriously lacked basic competence required to work in a field such as this. To use only one example as a reference, he was suppose to send me a very important & VERY URGENT email which was already long over due and when he asked me for my email, I spelled it out for him 3 times, and then still told him that the email is my full name(Which he had then confirmed it by repeating me in saying Ah it's basically your name" And he has my full name written down right in front of him, it would be impossible to get it wrong unless he didn't bother to put any effort in trying or purposefully got the name wrong.) I didn't receive the email and had to wait over the weekend, when I phoned in again & spoke with the receptionist, I found out that he spelt my first & last name so terribly wrong they were completely different names. I am astounded at how incompetent someone that works in the medical centre can be in terms of social adequacy & practical skills such as reading & writing. To the reader of this, I hope you have a great day

This is an excellent medical centre. I have always been treated promptly, courteously and effectively by all the staff, whether it be Doctors, nurses, or administrative staff. Considering how busy this practice is, it is remarkably efficient. I have used several of their services over the years, and have been very impressed each time. An excellent practice.

Never answer their phones, the doctor could not book in because 3 weeks is to far in advance, every time I call them I sit in the que for 25 minutes before being disconnected. I need to see the doctor within a time frame and I can't even get a hold of them!