Ellen’s Glen House edinburgh

I find it quite surprising to read the earlier reviews. Our mother was admitted in January 2019 and during her 3 month stay she received exemplary care, compassion and professionalism from ALL the staff at Ellen’s Glen House. Their kindness was also extended to her family during difficult days – time and a listening ear were never too much trouble for the nurses and doctors. If I could give them more than 5 stars I would.

My father was sadly admitted here due to his wife being ill I’m hospital. He has advanced dementia and Parkinson’s disease. On arriving he was as healthy as he can be at this stage - 3 days later he was dehydrated and not expected to last the night. Most staff were uncaring simply putting drinks in front of him when he is unable to administer drinks himself. He did not get fed a meal on one occasion as he was “missed”. Staff shouting and arguing outside his door as our family all waited around his bedside not knowing if he would live. Drugs trollies left open and unattended - demotivated staff who aslways seemed to be on their first day. A staff nurse lacking in any form of compassion or awareness of what is going on on her ward. Some staff telling us how much they hated working there and were there for free parking only. Needs a complete change of staff and some proper management structure and patient care. I wonder how many deaths here are pit down to old age when actually it’s lack of care. I urge anyone to use any other respite care available other than this place. Looks beautiful but staff (not all but most and most certainly they staff nurse) let it down.

A shocking experience when my husband was admitted on a respite basis totally neglected of fluids food and basic nursing care. Requires a complete overhaul of staff and management.

Bless the staff last night for there kindness especially alan and the nurse from Bigham forgive us for forgetting your name Earth Angels Both !!!!🌈😘💖🌟