EGO Health and Beauty – westminster

The best laser / waxing place in central London to go. I've been going to Ego Clinic for 3 years now doing my wax there and now I'm finishing laser on my back. The team is very profesional and friendly. Its always nice to see them. Thank you guys

I booked in for a wax having been to ego many times before and always paid the same amount. When I went to pay at the front desk after my treatment this time the amount was double what I usually pay.I asked why and I was told there had a price increase and change to the treatment list. My issue is that I should’ve been made aware of these changes on the phone when I called to book. When I started to question the amount and the way I was being cornered into pay for something that should’ve cost half of what they were trying to charge me, the lady continued to give me every kind of excuse she could think of. ‘Oh its covid’ ‘its like this everywhere’ ‘ you had a special deal with the last therapist’ ( a complete lie). ‘the price list has been like this for two years’ (another lie). And even if it has I have never been charged the amount they were asking for. ‘its very difficult to find therapist for male waxing’ (is that my issue?, and your solution is robbing your clients?) Finally she came out with something close to the truth which was ‘I know youre used to paying what you used to pay but we just cant do it at that price anymore’ She could’ve offered to honour the price I usually pay since I wasn’t aware of the changes. But customer service isn’t a priority for them, just the customers money. The point is if the prices had changed I should’ve been made aware before I booked. You don’t surprise and ambush a client at the till. The whole thing came across very money hungry, opportunistic and dishonest. Ive been coming to this salon for four years even before the current owner so I do consider myself a loyal customer, this is defiantly not how you treat someone who has been loyal. So I wont be coming back here and I wouldn’t recommend you do either.

Good service, friendly and efficient. Good laser treatments

Amazing clinic for laser treatments!!! The staff is very professional as well as very friendly. I am really happy with the way my laser results have turned out. I saw a significant reduction in hair growth. Highly recommend it!!

very lovely clinic, I have my laser done here the results I've had are incredible and what makes it even more better is that its not painful at all and very quick! Would highly recommend

Amazing result from the very 1st session of Laser Hair Removal..The Soprano machine performs magic. The girls doing the laser treatment are very friendly and makes you feel so comfortable during treatment..

I do recommend this place as a beauty salon. The girls are absolutely fantastic, very professional and always up for a chit-chat (special thanks to Mercan!). More important, they are trustworthy: I had an old voucher that had expired (all Covid-19 circumstances!), and they put no problem at all for me to use it (as this is not happening in other places, what is utterly unfair!). Worthy a day communting to the office. Highly recommended!