Eccles New Road Post Office manchester

Been coming to this post office/newsagents for years. Never had any issues regarding staff. Always been polite and informative.

Extremely rud staff specially a guy whom answer questions with no manners at all. I had not even articulated two words when this person was already interrupting me talking and saying things to me in a rude way. Nothing compared to a proper Post Office branch ran by Royal Mail and not third parts. Editing After owner’s response!! What a liar!! Just to be clear I paid and printed my labels online for two items a big one and a tiny one. On the website there were instructions to take this to the post office and that is what I did. I didn’t even had an envelope that didn’t fit (liar) I just asked I needed to post these and this person if we can call it person. Showed his frustrations about me not being sure what to do and started talking rudely shaking an envelope and showing me a box as well. At that point I tried to communicate but he didn’t let me do it by his unmannered attitude. His statement about the envelope and other parts of the story are not truth. My question about the uniform was because I’m used to deal with British or foreign staff wearing it which means they work for Royal Mail directly so those need to follow the company ethics which are high customer service skills which is clear this individual will never acquire due to his arrogant personality. Just check how he treats me as being stupid on his answer. I’m not a stupid flipping silly I’m a graduated computing scientist and I will now raise a compliant with Royal Mail. But hey just don’t go to this place. I’m not the first one here providing bad reviews and in the UK, customer service is the most important for our society. Lying on: - Envelope didn’t fit. I didn’t even had the chance to interact or pass anything to him. - I never tried to force anyone to read anything. Just asked questions. - I had two items, one packed in a tiny envelope and a medium sized sealed box. He assumed himself I was trying to fit a 45x20x4cm box in a 10x15x1cm envelope. - The only person in the shop at that moment didn’t react at all or even said anything.

Local post office inside an off-license shop, been here many times to send parcels and never had any issues!

Knowledgeable helpful staff who offer good suggestions. Always a friendly hello. My regular post office and will be for a long time.

Usually very busy with not enough staff dealing with PO business, plus they are generally miserable. Wish there was another one near by. Be sure to check the charges for parcels etc, I've been charged £2.80 for smallest of Jiffy bags weighing less than 0.5kg!

Pretty good variety. Often closes without any warning in the middle of the day though.

Probably the worst post office I’ve ever been as an eBay seller. They are lazy enough to not give proof of postages for prepaid parcels!!

Would be suuuuper helpful to know that you close for an hour over lunch on Fridays

Literally has everything in one shop with lots of variety and different ranges. As well as being able to access your money and use postal facilities. It's a family run store and a valued part of the community.

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