DW Fitness First Poole Branksome – Poole

Been going here for a year now, lovely big gym and good classes, great thats it’s opened up again, however, cleaning needs to be improved, especially during this pandemic! Antibac wipes are sometimes available to clean machines but often running out and not replaced. A lot of members still not cleaning the machines after themselves and I am yet to see any staff members clean any machines, they’re mostly standing around chatting. Would be good if they could regularly go round and wipe machines down. They are taking everyone’s temperature before entering however method is not the most accurate.

NIce to be back. At the moment it's very quiet and hence safe. Suits me.

I've been a member for 5 years and during that time i've had a good experience, however, since the DW business dissolved, so has the customer service and online support. I asked the staff at front desk how to cancel my membership to which they were clueless and were about as much help as a wet lettuce, not to mention 'stuck up' giving off the "why are you asking us?" impression. Anyway, got home created a membership login via the website with the intent of clicking a simple 'cancel my subscription' button but to no avail, I call the gym, on hold for 30 minutes with no answer, there is no cancellation email listed anywhere on website and nothing can be found on google, I even direct messaged their instagram...nothing. So at this point i'm cancelling my direct debit as i have no other option. RIP DW, it was good while it lasted. I'll be using this as collateral for when they chase their membership fee's and i'll explain I had no other option.

I have been coming here for just under a year. This is a great club with loads to offer and is a relaxing club to come to, especally in the early evening's when it is quiet, just what you need after a hard day at work. Yes there's been a few repair issues since I joined here, with the repair of the gym and Jacuzzi as stated from previous member's reviews, however it seems this gym is finally on the up! Thanks to the new manager Iain, he really is turning it around. I have noticed the changes and he continues to work hard to ensure this club is on the up! Not only approachable but he is friendly too and really has the time to listen to you. Staff are lovely and very approachable and have always guided and helped me if I had a concern. This is a great fitness center with a great Swimming Pool, Jacuzzi, Steam room, Classes, Pt sessions, Coffee shop, Sunbeds, Lockers, Hairdryers, Free parking. Friday you can bring a friend for free and they offer other promotions too. If you are looking for a nice private club that has a variety of choices available then try DW fitness. Good place to get in shape plus I have met some lovely people here and a few have become good friends! Thanks Iain and your team for working hard at bringing this club alive again! Keep up the good work!

I am very disappointed with this gym. Comunication is very poor. I wanted cancel my membership as is not the point if is oftentimes closed or limited. I did go there to gym personaly, but it was close. I tryed to call them, but number is invalid. Before when i tryed to discuss something i was waiting on the phone for 40 minits and finally no answer. I wanted to do it online but i am not able to log in. 🤔 As they are close now because is lockdown and they took money for november, and i have no differend opinion, to speak with someone, i am going to cancel my direct debit. This is not good way how to treat customers because after this experience i will never come back to this gym 😡