Dunelm london

We went in Saturday to purchase shower curtain. There was only one in stock, that too was opened, creased up no labels. Customer return or used. Manager probably didn't have a good day - Refused to give any money off - Saying that its still "usable" Yep you read it right, its still "usable" so pay the full price for 'used' item on the shelf. I am glad he is not running a resturant :)

Worst shopping experience ever. Tiani Johnson-Jackson is incredibly rude & self-entitled - acts like she owns a share in Dunelm. I don’t think she understands the role of a sales ‘assistant’ as she has absolutely no intention of assisting - many customers were very displeased with her attitude & appearance in the short space of time that I was in the store. Scruffy, unmannered & disrespectful - she must have bribed her way into this role, it’s beyond me why Dunelm HR would recruit such a mess!

Huge store.. quiet compact. Helpful staff. Variety of stuff available. Plenty of choices in the curtain section.

Always shop there. Very helpful a d great things

Quick & efficient. A very attentive member of staff opened a till as I was waiting. Fantastic

Good place at making you spend your money.l left feeling 50/50

On this occasion my experience was poor. I ordered an electric fire, online, for my elderly mother after her boiler broke down. Hermes failed to inform me that my parcel was out for delivery. However they sent me an email to say I missed my delivery when in fact they had put the fire with a courier that wasn't delivering in my area. A positive aspect was the very helpful virtual assistant Hannah W who tracked down the missing fire and ensured delivery. However on arrival the legs of the fire was missing and I returned it to my local store for a refund.

Made an order no update o order number no message or notification tried calling staff and they won't pick up the phone I work 5 days a week and get 2 days off all I wanted was my bed to be delivered to me on the date I asked is that too much to ask for it take that long for you guys to get your money no it didn't you guys are the worst and most ridiculous company I've ever came across in my life I definitely will not be using you again I should of known you guys weren't capable of doing something so simple

Decent store but the staff on the tills are very very slow. If you need to get a refund then good luck. I paid using Google pay but when it came to the refund they asked for the physical credit card. This is not the process any store follows and I also checked with Google. They forced me to exchange something in store.

Great store and good location, friendly staff although there was quite a bit of a queue with only 2 tills open so had to wait a while to pay for my things, but otherwise really good store :)