Dr R Karunadasa – Castle Street Surgery luton

The worst surgery across South East England, as far as I know. No accountability, don't bother to listen, no replies to emails, doctors work like a robot (eg. IF "chest pain" then "acidity"). There were many occasions I went to A&E and got treated, simply because Castle Street surgery doesn't care!!

A surgery trying to do it best for the community in these troubling times

Been trying to access my records for 4 months but reception is absolutely useless. Takes weeks to get 1 appointment. Would give it 0 stars if I could.

It is so hard to get an appointment. I call at 8am and the automated voice always says the reception team is busy please call again later. I call multiple times but no success of getting a response. I am so desperate for medical help but without a GP appointment, there is nothing I can do. My medical issue is quite serious. If I fall severely ill then I will hold the surgery partly response for making it difficult to get an appointment. I am literally in tears because of the fact that I really need medical help

I think the funeral home recepionist is kinder, lively and empathetic than samina is in this practice, if you don't like work or talk in the morning with people I highly recommend changing job, people who contact the clinic are in need and sometimes have serious health conditions I think the way they are treated and spoken by the recepionost do not deserve it.