Dove Davies & Partners edinburgh

After a long let (9 years) ending this Summer, Dove Davies helped with advice and project management for the refurb of our Edinburgh flat. That together with a speedy re-let made a potentially difficult process as straightforward and timely as possible. Many thanks to Fraser and his team

Dove Davies was our letting agent in Edinburgh, for a city-centre one-bedroomed flat we owned, for about 15 years. All in all this was a positive experience. The place was never empty. The tenants always seemed to be carefully vetted. The account was well managed. Communications were generally good. There were a few occasions when we would have liked things done more quickly (repairs, maintenance) but they always got done in the end. Dove Davies showed an equal regard for our tenants and always represented their requests to us fairly, which I take to be a hallmark of good letting agents.

Excellent standard of service throughout our stay. Quality over quantity as far as opportunities are concerned

Great agent to use. Been using them as my agent for many years to rent my flat out due to their helpfulness and the fact they just deal with everything for you! They recently handled a complete renovation of my flat, from quotes to contractor, project managed and advised on all aspects of decor/FF&E - all I had to do was pick the colour of the cabinets! It looks amazing, and subsequently able to significantly increase the rental value with a decent ROI. It was all on their advice too.... so they make sure your getting value from your property. Would highly recommend them

The professionalism of the whole staff has kindly surprised me. Everyone shows how important as a cliente one is, no matter how big or small the operation is. Thank you!

We let our flat via Dove Davies and found them to be excellent. Advertising and selection of tenants was efficient as was ongoing management and liaison with tenants. I particularly appreciated the way they dealt with any minor issues that arose - usually without the need to contact me. This was beneficial to both me and the tenants. I recommend Dove Davies to both landlords and prospective tenants.

Dove Davies looked after my flat for over 20 years and they were excellent. Always professional in their dealings. Always prompt with payments and if there ever was an issue with a tenant or repair I felt it was always handled sensibly. An excellent service and would highly recommend to anyone.

We lived in a Dove Davies flat in Edinburgh for 3 years. On our move in day Dove Davies gave us the keys to the wrong flat. The flat obviously hadn’t been deep cleaned either. If it had they would’ve noticed the previous tenants had graffitied “Prick” on a teapot in nail polish and left it for us on the dining table. Dove Davies were lazy and slow in responding to issues. Three months before we moved out our boiler broke. Dove Davies made little effort to remedy this issue and we went without hot water for the entirety of our final three months. Any issues we reported by email always needed chased up by phone call if they’re to be addressed. The staff have a no-nonsense attitude which has benefits but at times they seem irritated by your call. Our worst experience was with the woman who ran our let who was consistently short and became rude and unprofessional in dealing with the boiler situation. One time our shower burst in the middle of the night. We tried to call the emergency plumbing number in our tenancy information pack but found the plumber no longer worked with Dove Davies and hadn't for years. To make things worse the emergency contact number for Dove Davies was also outdated. The consequence of their mistake was water damage to the flat downstairs and a very angry neighbour. Dove Davies are a very low maintenance landlord which did have its advantages at times. We found they were not bothered about the timeliness of rent, often left us to calculate our own charges, and were lenient in charges to the deposit on moving out. However, if I were a landlord I wouldn't trust Dove Davies to look after my flat.

This review is in reference to a flat viewing, not currently a tenant: My interaction was with one of their agents, David, on Thursday the 24th of June. I've been renting and interacting with letting agents for nearly 10 years and I haven't had an experience as polite and thorough as David was at our flat viewing last week. He helped provide a great explanation and walkthrough of the flat, as well as thorough answers to the few questions I had.

Renting can sometimes put you at the mercy of unfair letting agents or landlords, but we found Dove Davies to be absolutely fantastic throughout our 18 month let. Every time there was an issue with the flat they were happy to help and sent out professional tradesmen immediately. There was always someone to answer our call or reply to our email. When it came to leaving the flat they were very helpful, advising what we needed to do in terms of cleaning, being flexible on handing back the keys and being transparent on the deposit. We were sure to clean the flat well and received our full deposit back which was great. Would gladly let one of their properties again.