Doors & More coventry

Honestly the worse experience I've ever had with a company, as soon as they took my money they didn't want to know! The parts of my kitchen were laying around my house for a month and had no phone calls and would not reply to my phone calls or emails. We had to organise contractors to come out and fit the kitchen for us. They are completely unreliable, a totally joke of a company and I wouldn't recommend them to anyone if you want an actual kitchen fitted in time with all the parts!

In May 2013 I had worktops, splashbacks, a sink and taps fitted by Doors & More. I was happy with the fitting but very unhappy about the £300 charged for each of the three splashbacks. I questioned the price at the time but was assured that it was correct. When I later investigated the retail price for the same item charged by twelve other suppliers and the manufacturing company itself, the price averaged around £137 (less than half the £300 price charged by Doors & More). The highest price I found was £144. I wrote immediately to the director questioning their price. I did not get a reply and two weeks later sent a second letter. Still no reply or acknowledgement. After five phone calls to the Customer Services Department over the next month, I finally got a reply after waiting a total of two months. The reason for the price was that splash backs are not a core item. I still considered that a price was excessive. I was also told by the salesman and the fitter that I required a separate engineer costing £70 to check the safe refitting of the gas hob. I would then be issued with a certificate to show that it met regulations. I never saw an engineer and have not received a certificate. When I contacted Gas Safe, they informed me that they have no record of the installation and this is not necessary anyway for a hob. I have not received a reply to a third letter sent on 17 July asking for verification that an independent engineer was used, why I was told I would require certification or who got the £70, as well as ignoring my letters and phone calls and questioning again the excessive price of the splash backs. If these issues could have been resolved with Doors & More, I would have been happy. Instead I am left feeling irrelevant now the money had been paid.