Derwent Medical Centre derby

I registered 2 years ago to that surgery. I never needed an emergency appointment and I always found the receptionist and the doctor I have seen, nice and feel like they actually care. The receptionist I used to talk to have an appointment has that very nice and calming voice and actually care about us. I don't know if they changed recently, but I had a very unpleasant experience. I called on Tuesday because my right ear started to be blocked and I couldn't hear things properly. I'm a professional musician and I explained that over the phone. Maybe I should have said that I was a surgeon and have problem with my hand to be taken seriously... They gave me an appointment on the evening and I told them that I was finishing work and might be a little but late by few minutes and I didn't mind reschedule an emergency appointment the next day for not losing their time. The receptionist told me that it was fine. I showed up with a few minutes delay and had to reschedule... but I have been told that because they are changing their system of booking I had to call the week after as they couldn't make any appointment before that. So I decided to go to a walking centre, I waited 2 hours and had to go back to work. On Thursday, I couldn't hear anything from my right ear and called, I wanted an emergency appointment as my ear seems to get worse and worse. The receptionist didn't really care and told me that I should go to a walking centre. Friday morning I called, saying that my ear is now in pain with any high pitch noises and I suspect an ear infection. She told me to put olive oil drops in my ear for a week. I finally get an appointment tomorrow morning to an other place. I think I should have asked for an emergency appointment and using those words specifically, because I could hear by the receptionist tone that she didn't care about everything I was saying. I'm now seriously considering going to emergency derby hospital. But it would be a real waste of their time. I don't know if the fact that I carry on working makes my ear worse, if it is an ear infection, the drum being pierced? If I lose my hearing I lose my job, the job that allow me to put food in my 4 years old and provide a roof on the top of her head. I want to call back for an emergency appointment and ask to speak to the practice manager for a formal complain. I'm not asking for an emergency appointment for a cold! I know doctors are really busy but feeling that my ability to do my work properly because I need to see a doctor is not their concern makes me wonder if I should stay in that suregery. Maybe when my ear will starts to bleed I will be able to have an emergency appointment.

Horrendous. I just signed up to this doctor after recently moving to derby, so I booked an appointment to continue my prescriptions etc. All my problems were ignored , and I was shooed out and dismissed in about 2 minutes. I won't be going back because I haven't been taken seriously, even the receptionist was rude to me. You're supposed to be able to confide in doctor's and be listened to, and what I experienced was the exact opposite.

Amazing at dealing with mental health best doctors in derby

Really good. Not all consultations have been satisfactory but on the whole the Drs are very helpful. I've also had telephone consultations when I've requested. All tne staff try thier best to accommodate different needs.

POOR STAR RATING FOR THIS DOCTORS SURGERY Very poor service here over the last year especially last Thursday. Lack of support by the doctor. Charges to me for letters written to Disability living to say I have been unwell for nearly a year. The doctor asked me to write a letter to him so that he could use it and the info in it to write to disability living stating I could not use my hands to cook or wash so he could inform disability of my needs and disability. I asked him ‘how would you like the letter written?’ He said ‘by hand’. I said ‘but I’m disabled how will I write it by hand if I’m struggling to cook with my hands and you are writing to DL stating I’m too ill to use my hands?!’ He failed to see the irony in what he was asking. Then told me to be more patient and that ‘other disabled people had been through a lot more’. He also shrugged me off as if I was lying about a letter my consultants secretary had asked me to get him to write to her asking for my operation to be brought on sooner as I had waited 8 months already. He shot me a look as if I’d made the idea up. Why would I ask for a letter? How would I know a letter would help move on an operation? I went 5 months with no prescription meds for very low vit d and was struggling with chronic pain and in bed for 8 months which would strongly indicate low vitamin d, my vit D levels then dropped dramatically in blood results but then I had to push him to get prescription vit d as he kept saying go on holiday and get some sun. Not sure how he expects a disabled person to pay for holidays? No referral to physio, or rheumatology with all my pain complaints and the fact I’d suddenly been put in a full leg brace and was on crutches. I haven’t worked for 8 months. This doctor has in no way sought to find out why I’ve been so ill from a steroid injection I received from my consultant or support me in my theory of why. He treats the symptom but doesn’t seek to find the condition. Felt alone in my illness and not supported and as this is the first time of being long term ill i find it astonishing. Am talked over, and spoken down to. He repeats himself too much and takes up valuable minutes in the 5 minute appointment by going over and over the same point. Would strongly not recommend this practice. During the doctors appointment I burst out crying and walked out saying the system had broken down having been told I need to be more patient. I’ve been out of work 8 months with a fault the hospital made on a procedure, and I need to be more patient?! Straight away I called the practice manager to tell her of my complaint and that I was terminating my patient status at the surgery. Was told to call back the next day as she was ‘unavailable’. Next morning I was informed in a letter I’d been asked to leave. The irony is hilarious Great disability care and support! This is the trouble now with doctors, you slightly disagree and voice that disagreement and you’re considered a nuisance or deemed and labelled a bad patient. It’s time the NHS owned it’s failings and stopped banging on about its patients letting down the NHS but took responsibility for late appointments, bolshy doctors and surgeons and inadequate care for ill people who cannot fend for themselves.

I just wanted to say that, in what has been a very difficult year, the reception and nursing staff have been wonderfully supportive. They have tried their hardest to be accommodating and when they have not known something they have always done their best to find things out and have got back to me promptly. Just thank you!

The best doctors surgery I have ever been to. Reception staff are so friendly, polite and helpful. And we have always had helpful and satisfactory appointments. Thank you.

You wouldn't think it would be possible to mess up and miss prescriptions so often. They are so bad it would be funny if it wasn't a medical facility. Also seem incapable of answering the phone in the middle of the day. Seriously, save yourself the headache and sign up somewhere else even if it takes you longer to get to.

Probably the worst practice in the country terrible doctor and terrible receptionist

Use to be amazing.. ring and get an appointment on day.. now it can take weeks or your placed at the hub... most reception staff think there now doctors to asking you what the problem is.. #BringbackMr&MrsEdyven...