De Montfort Surgery leicester

Absolutely shocking surgery, avoid it at all costs. I moved to this surgery as I'm a uni student in Leicester and as I have a few prescriptions it seemed wise to move, I regret that decision more than anything. I have a chronic illness and I've been taking a specific pill for it for about 2 years. When I called to arrange this prescription I was asked about it and then confirmed that I would receive it, I was given a different pill but was promised it was exactly the same but cheaper for the surgery to purchase. I felt quite uncomfortable changing but as I was promised that it was the same I decided to try it. it wasn't the same at all, received horrible side effects after trying it out for a week. I called back and they said I'd be put back on my old one, today I went to collect it and it was a completely different pill again. I went to the reception to tell them I was given the wrong one again and that I didn't feel comfortable trying a different pill again, that I just wanted the one I was on before. A second party joined in, possibly a nurse, and told me she'd put me on this second one as she really wanted me to try it and in a condescending way explained that once again it was exactly the same. I continued to explain that I didn't want to take it and that I felt comfortable taking the pill that I had originally but I was ignored and told over and over it was exactly the same, which didn't prove true with the first one they suggested. I don't think it's irrational or unreasonable to ask to take a pill that you know works for you and that won't harm you. After this incident I really cannot go back to this horrifying surgery and will be moving to the one in my hometown. avoid this surgery at all costs.

Absolutely amazing staff. Love this surgery. My partner been here for almost 10 years always super nice and respectful. Again my daughter been registered since she born and can’t praise everyone enough. Thanks Nita for the help recently and gentlemen at a reception 😊❤️

This GP practice has helped me with a long term health condition and with few exceptions has always been polite and helpful. While all of the staff deserve recognition for the amazing work they do, I particularly want to praise their excellent pharmacist. When I have had issues he has been the one to sort them and has always taken the time to listen and understand what are sometimes complex issues. While often they work behind the scenes every time I have had contact with them it has been positive and caring. I hope this is recognised by those who own and run the practice. Kind, helpful and efficient many thanks for the care you have provided.

I have a repeat prescription so I have to contact the surgery a lot and they are always very quick to answer phone calls and always helpful. Also, all appointments I have had have also been great with very helpful staff and GPs.

thanks to all the receptions doctors and nurses for your help bless 🙏 you all thanks for all the years of help you have given me