David Lloyd Warrington – Warrington

Lovely place to relax and swim staff very nice friendly and professional

Excellent facilities and wonderful team!

After I'd been walked' through' by a series of youths exiting the business, I made my way to reception to make a simply enquiry about membership and how to join. The receptionist asked for my name, which was given, only for her then to ask for my surname and email! "Why do you require that?" I asked (After all, I'd simply made an enquiry as to membership fees, and how to join) "I need to add it to our system" she replied "Well I'll pass that to you, if I choose to join" I replied. "I'll see if someone in sales is available" she replied, walking from reception to a small glass office in the corner. Where 2 members of staff were sat chatting. One looked through the glass towards me, before the receptionist returned to state "They are both busy at the moment, but if you can give me your surname and email, I'll get one of the sales team to contact you". And that, was the start and end of my enquiry, and why I'll NEVER join David Lloyd! They clearly haven't the first idea of customer service, or creating a customer experience. They don't entrust their front of house with such information of joining fee's, or have determined they are such a closely guarded secret as not to declare them prior to some elongated sales 'pitch' trying to justify them! Thanks, but NO THANKS. I'd sooner drive a mile further down the road, to somewhere I'm made to feel welcome!

Had the tour, will be signing up this week, fabulous facilities, massively upgraded since our last visit.

Hugely overpriced for the facilities and needs some serious investment for the prices they demand. Customer service is very poor and takes roughly 3 weeks for a response to a request which is not good enough. The food selection at the cafe is terrible and the wait times are shocking. If you want access to decent gym facilities then I suggest you look at the budget gym chains as they have much better layouts and equipment. Additionally I have never known a gym anywhere in the world that demands £25 for a guest pass to bring a friend into the gym.