The customer service and staff members that are the problem, there is poor communication between staff members. I and my husband pop in the middle August, the receptionist said they can arrange a tour with us for about 15 minutes later, and she said she will call us when they are ready, we waiting outside for over 20 minutes nobody calling us for the tour. I sent an inquiry through a website in the middle of September, nobody responded to it ; Then I booked a tour this morning with my husband from 10 to 11am , and got the confirmation email from Oxford -David LIoyd . When we arrived there on time, the staff Billy said they don't know this and we can wait another 30 minutes. There will be a staff to provide a tour. We are waiting at the bar for 40 minutes, nobody come to respond, my husband come to reception again, Jessie said another 10 minutes, there is staff will show us a tour, we wait for another 20 minutes, we decided to go and when we come to the receptionist - Jessie, she said the team will call back , till now, nobody call back for any explanation to intention to provide services. I have reviewed those recommendations from google, people said "All what I think the about is that the manager/owner of that place is a complete joke and am sure he pays all his staff less which reflect on the quality of customer service and am afraid in those terms am not gonna continue the subscription." I couldn't agree more!