Dalefield Surgery bolton

They work hard to give the best care possible

Staff very rude and arrogant, I have a problem with a visit to the specialist. Very bad management, they should learn to be helpful to people. I don't recommend .

I've been a patient at the surgery for three years. In recent times I have been quite frustrated. I follow the protocol, which is to ring every morning at 8am to book an appointment. Everytime I ring it takes a while to actually get through to the phone. Always busy and beeping till at least 8.30am. When i do get through to their phone, I wait at least 30 to 45 minutes until I speak to a receptionist. Only then to be told that there are no appointments and to ring again the next morning. They always mention that they've not got enough reception staff to answer the calls on time and apologise. It's every day. I already have anxiety phoning in the doctors anyway, but to be told everytime there's no appointments it puts me off even more to go and see the doctor. I went in person today, to a quite surgery we're there was no patients in the waiting room. In hope that I would get an appointment finally. I was told again there were no appointments, would I like to book one for next week. I said yes please. She had a look for an appointment next week, to my disappointment there were no appointments available at all for next week. She then told me to ring out of hours or ring in next week at 8am. What's the point when I have been told there are no appointments and then to be on phone for over an hour to get the same treatment again. Sick to death of their being no appointments to see a doctor. If the number of patients is increasing get more doctors and receptionists! I will be changing my surgery.

Reception staff should not laugh at the patient. Not professional.

Astonished that I was not informed that I do not have to pay for prescriptions for cancer treatment! At a stressful time this is a fundamental piece of information to take away financial worry. Communication needs to be improved here!

Very disappointed with the service they provide. It's almost impossible to get through to someone for an appointment, the phone just bleeps for a good half an hour before a receptionist is available to take a call. They need to improve the quality of their services quickly!

Worst surgery I've been to. You can wait upto an hour to speak to someone then they will say ring up at 8am in morning. You don't get to see a doctor. Very bad service.

Worst gp surgery every, very disappointed with the service they provide I had to wait up to one hour to speak to someone over the phone.

I was worried when I moved address that I would have to change surgery but thankfully I was able to stay. Really helpful reception staff. Easy to get an appointment with your GP of choice. Quick waiting times. All round good service.

Worst gp surgery ever, they will tell you anxiety and depression is your own fault, also quick to over prescribe medications like omg soooo many pill's but yet cant tell me whats wrong, they only it for the money they dont give a damn about you as a person you are just a paycheck to them, unprofessional rude and questionable practices..... Avoid this place at all cost