Crookhorn Lane Surgery portsmouth

Seriously avoid this surgery, it's horrendous! Trying to make an appointment I made 20 calls before their system could even add to to the 15 plus callers already waiting only to be told the emergency appointment list was closed by the time I managed to get through. If you value your health avoid!

Being trying to book routine appointment for several weeks tried early calling later calling & also middle calling I have waited patiently in queue for 10 to 15 minutes only to be told no appointments available call back next week Help has anyone got any suggestions!?

Good service and facilities

Rang at least 8 times a day at 8 for a week just fir machine to say can you phone back later.used to be the best surgery around😪

Amazing surgery. Every time I call the staff are helpful and efficient. Today I saw Hayley (I think) and she was the the kindest most professional person I have ever met in the nhs. The amount of apologies for a 5 minutes wait was impressive. Wonderful service every time.

I would recommend not being put off by stroppy reviews. People are quick to complain but not so quick to report on the good side. Yes you wait on phone hold for a while, but that is the NHS in general, you will never struggled to get an appointment here. All of my eConsults have been responded to thoroughly. The staff on reception are helpful. I don't have anything bad to say.

'Your call is important - Thankyou' Absolutely terrible! No appointments, E-consults lost, Contradictory advice from GPs and Locums, Broken phone system, Unhelpful; inadequately trained & rude staff, Not enough doctors or infrastructure to support the registered users. They'd rather spend £15k on a new front entrance than fix the detrimental issues at the core of this surgery. It's like battery farming for the sick.

ABSOLUTELY DIABOLICAL SERVICE. Well, CANT REALLY CALL IT A SERVICE.