Cowley Road Medical Practice oxford

I always do repeat prescription for my husband by email as I was told to. But on all occasions I have found the staff at the reception saying things like he cannot get his meds even though the doctor approved them. They are not medically trained and should refrain from doing such things. It not only hurts the reputation of the surgery but the patient suffer due to having no medication. I am so upset with this surgery at present, it's like begging for care that's rightfully yours.

On the rare occasion I’ve been allowed to see a doctor some years ago I have been treated professionally and have no complaints. The problem for me is the receptionists ( or maybe it’s the same one) who seem to put up every barrier possible for me to see a doctor. Last time she felt she could override the request for an emergency referral from another medical professional saying she didn’t take any notice of them. It left me feeling very scared and was hugely stressful having to wait nearly a month for an appointment that had been described as urgent.I would have accepted that judgment from a doctor but not an unqualified receptionist. I have found them to be abrasive and lacking any empathy so now at 70 I feel I have no access to first call medical treatment and will not call them if I have a problem because I feel sure it will be an unpleasant experience. Fortunately I’m in good health at present but obviously I need to find an alternative.

An absolute shambles. Trying to save money on referrals to specialist even after two ER visits. Not even arsed to open on time after a 90 minute lunch break. Or to answer their emergency phone number.

New to this practice but so far I've been very impressed. Thorough attentive Drs.Receptionist are friendly and helpful

Try to book appointment for my daughter 10am, after long auto voice information someone pick up the phone and finish straight away. Tried several times and still the same, that's shame when child is crying next to me.

Just fantastic, My GP Dr Line has been so professional & supportive during a helliish time in my life & has gone above & beyond to make sure I get all the help I need. The front fest staff are also wonderful.

Dr Reeves is the best doctor I’ve ever had, consistently thorough, caring and kind. She always listens considerately to any concerns I have and has recently dealt with a difficult medical problem I’ve had with so much efficiency and care, I’m so grateful. The surgery also seems to have a fairly new (I think) receptionist who is lovely, kind and helpful. I can’t recommend enough!

Told by a Dr to ring her back if condition not improved in a 3 week period. Rang. Took over 10 minutes to answer the phone then told by the receptionist that I was not a medical emergency and the next appointment to speak to the Dr was in 21 days. Disgraceful.

Very very lovely people 😊 ❤

Was helped by a lovely lady called jenny on reception regarding medical records on 18/09/20 she was very busy but printed off all relevant paperwork and went above and beyond for me.