I arrived here just as a lady was kicking off about an order being wrong, the staff handled it very graciously but she wasn't having any of it and left very grumpily. I just wanted to say to the trainees that were there DONT LISTEN TO HER, you were doing amazing and starting any new job is hard, mistakes are made. It's how you act afterwards that counts. Keep going guys!! Also my thanks to the manager who was keeping a level head and helping out all the trainees as best she could despite there being only one of her and several trainees. And at the end my coffe was perfect as always :-)