Concept Car Credit Ltd manchester

Joe sweeney Elias been brilliant today. He customer service is brilliant helping me as much as he can. Looking forward too meeting him when I go pick my car. Thanks Joe

Don't usually leave reviews but got a text saying I'll get a £10 voucher which I'll probably use to buy the memory card for the non working sat nav concept was ment to provide for me a month ago. Not to bad of an experience, all the finance was sorted via emails. So I only had to wait an hour for someone to find the keys.

I left a 5 star review only 10mths ago but now after finding out that the car we have is known for the turbo fault that has hit our car and your company never informed us about it ( highly convenient eh ). After phone call to yourself we have basically been told it's not your problem and you won't do a thing about it! 6mth warranty on the car where most companies do a 12mth is not a good advert for you is it? A phone call to trading standards is coming i think!

Very pushy sales tactics, told me if i didn't go down that specific day that I wouldn't be able to get a car and it will be cancelled. Had a 20 second test drive of a car that I kinda liked and didn't even manage to get it out of 2nd gear. The weather was really bad and it was pouring down with rain so I didn't see all the flaws of the car until a couple of days after I confirmed the deal. Inner wheel arch liner was missing on the drivers rear wheel showing all the back suspension(How does this even get lost/damaged unless there was a serious accident with the car previously). Side skirt on the drivers side had a massive hole in there underneath where it looked like someone has hit it with a curb(Didn't notice this until the weather was dry and I got under the car). Also was told that there is only 1 key and that I would receive the second spare key when the first finance payment was approved. I managed to fix all the flaws myself with second hand parts and a new side skirt which I had to get resprayed to match. After the first finance payment was made, I called up to request the key and they stated that there is no second key and I wouldn't be getting a replacement and that i signed an agreement stating this(news to me) as when the guy came to drop the car off i once again asked him about the spare key and he said the same that i would receive the spare key once the first payment was made. I emailed in and called up and was basically fobbed off and lied too in order to get my signature. Felt like they where my best friend until I got the car and once the car was gone, they didn't want to know me or help me with anything. This was my first car purchase and it has been a disaster, luckily the car has had no mechanical faults 9 months in, touch wood. I do not recommend these con artists and do not buy into the fact that they're good customer service because once they have your signature they will tell you lie after lie just to get the sale then you are worthless to them. If i had known better at the time I would of called the finance company and told them to cancel the finance as I was lied too in order for them to get my signature. Now i am left paying £14,000 for a car that was worth around £5500 if I had paid cash. Terrible experience for a first time car purchase and i will be avoiding Concept Car Credit from any future deals. I will live with the regret and learn from the mistakes I made this day. If i could go back i would of called the finance company and told them that ill be cancelling the agreement as i was lied too on numerous occasions but i had already sank enough of my own money into fixing the car up to standards i decided to live with the losses and learn. Please do not visit these guys on your own, take someone who knows the finance process and has experience with car purchasing as they will tell you anything to get the deal done and pull a nice little upfront sly payment off you that didn't get mentioned until the last minute. Avoid.

I could not of asked for better service from start to end sympathetic to my circumstances helped me get the finance for a car . Laura and the whole team are amazing I will be going again and recommending them to my friends and family

Amazing customer service. Great value and extremely friendly! I absolute love my new car and I can’t thank Laura enough for all the help trying too find the perfect car. Most definitely recommend 100%. Thank you.

Had been looking for a car for few days with Laura but had no luck for a while,eventually we found one I liked and I must say Laura was incredibly patient and kept looking even when I almost wanted to cancel the entire process. She’s a great asset to your company and must be looked after and appreciated. Second car from concept car and hopefully will be getting more from there. Once again massive thanks to Laura

Lauren has been amazing through all this. I now have a car with them and I'm really pleased. She kept me updated and even found me a nice 8 seater. Thank you.

Bought a Car from these guys for the second time! After being frauded in my younger years, my credit rating was still severely effected. Concept Car Credit could not be more helpful!! I knew i would be paying more than normal on the finance, but they got me there best deal and was affordable for me. Marcus, Gary and the whole team where amazing from start to finish, with compassion and care over the sensitive subjects. From nothing, i am now driving a BMW 1 series in amazing condition which was a distant dream for me. thank you so much guys, amazing work!!!

Always been refused finance untill yesterday, LAURA the superstar managed to get me the car I actally wanted I'm so excited. Can't fault her at all she has gone above and beyond in so little time to help me and my family. Fast reliable and patient. Nothing is too big a problem. Recommended to anyone 😊