Chessel Practice southampton

Everytime I've been here, they have been very polite, ques can be long but which doctors isn't?

One of the worst doctors surgeries known to man... They would not p*as on you if you was on fire.. everything about this place is Kaos. The doctors have a pharmacy joint to it.. PLEASE STAY AWAY, the staff are about as helpful as a chocolate tea pot.. and they will not think twice about giving you some one else's medicine as this has happened many times

Spoke to a female receptionist old lady....so rude to me today over the phone....this lady things she is a boss....she is stupid and she doesnt know how to speak to people correctly...worsed GP in Southampton......

Would have given no stars if it was an option , awful doctors surgery try to avoid

Well where do I start with this surgery. I rung up today for an appointment and was told I would have to ring back on Monday as they can’t offer me a routine appointment but can on Monday for an appointment in a few weeks time! I was on hold for 15 minutes and had to ring several times to get through. After trying last week several times and at different times! I rung last year to discuss a very personal issue with a doctor, i was shown compassion or offered any support I was basically told to get on with the issue. I was avoid this surgery. Absolutely shocking! No wonder it has a CQC rating as requires improvement!

The practice has improved immensely from where it was and continues to improve. I've had to call upon them recently and, even in the midst of a Pandemic, the Receptionists, nurses and Doctors (and most likely all the other staff working in the background) have been superb. They have been reactive, professional and helpful. This is vastly different to the service of old (Bath Lodge in the later years) and is most welcome. For those using the practice I'd recommend using their website for up to date information which helps a lot. For those who can't then if you need to call the staff genuinely seem to try and help. I am grateful to them and do not give 5 stars lightly. I hope this level of service continues because it genuinely is appreciated!

the worst practice in Southampton, ladies on reception just don't care!! if you call them to book an appointment they just after short talk hanging out the call!! It's unacceptable when receptionist thinks she knows better than a doctor!

What's the point in calling you never get through 😔 they asked for my blood pressure reading but how can I give them to the surgery if they never pick up!

No face to face with doctors and no one will answer the phones, national insurance and taxes rising WHY ????

Took 4 months and a string of emails to move the notes over from the last doctor. Need chasing for absolutely everything, even repeat prescriptions. When you call more often than not you get the engaged tone. You never get an appointment with a named doctor, just a locum. Stay away from this surgery at all costs.