Chandlers Brighton BMW brighton

Excellent service. I was greeted promptly on arrival and directed to the service reception where I received a full overview of the service my car required. More importantly, I was also given the total price up front. The service was done while I waited and took about an hour and a half. There is a comfortable seating area to wait in with a TV and coffee/water. Altogether an easy and painless process- thank you Chandlers!

Chandlers of Brighton really do give excellent fast and reliable service with staff that really make an effort to provide a good service. My BMW is a little old now and they still treat it like it is new and deliver it back to me like it is too. Many people wrongly think it’s super expensive to go to the BMW dealer for an MOT etc but this has not been my experience, and it also comes back shiny and clean!!!

Chandlers always do a great job. Easy to arrange and book. Great collection and delivery service. Good quality servicing. Reasonably priced for the brand

Excellent service updates and action from Matt Clare. Willing to discuss compromises and solutions to accommodate my time constraints. Also well done to Craig King from BMW rescue service. Great communicating and service. Thank you guys.

*** Updated 06-June-2019 *** A staff at Chandlers Brighton BMW (Matt Clare - Assistant Service Manager) has contacted me offering a way to resolve my encountered problems (as described below). Given this positive development, my rating has been changed to reflect it. This review will be updated again after my next service at Chandlers. ****** I've have been using Chandlers Brighton BMW since 2016 for our 2 BMW cars. We recently had our BMW 320d (2012) serviced and MOT (2019-May-05). It failed the first time and then passed with some advisories, after paying to fix some problems. The car was dropped back at our place at the end of the second day. 1. That evening when I went into the car, there was a plastic glove hanging on the windscreen, an unexpected gift from BMW (as in the photo). This, however, is a small problem. 2. The bigger problem is that BMW Chandlers technicians "forgot" to reset the car's service computer. So every time I start the car, there is a warning popped up on the dashboard asking me to service the car (as in another photo). 3. Team communication and customer service is the most terrible experience. I tried since then to ring Chandlers BMW Brighton asking to speak with a technician or someone to fix the problem, and to find out how much does it cost to fix the advisories. I tried ringing 4 times a day at a different time, over two days. The receptionist on the phone tried to connect me to the technician and unable to do so. They even told me that they had marked the message "URGENT!" to get the technicians' attention and call me back as soon as possible!!! Well, until today (2019-May-24), which is 19 days later, there is no phone call, message, email, or any form of communications whatsoever from BMW Chandlers Brighton. I'm not sure if this is the customer service that BMW or Chandlers Brighton want to give their customers!!!

Used BMW chandlers for my MOT. Really impressed by the service. There was a girl called Emily Foster and a man called Louis Bissett. They were both lovely, really funny. Also as an added extra they washed and polished my car. Thanks guys. Have a lovely Christmas 🎄

I have been taking my car to BMW chandlers since I purchased it from the showroom nearly 5 years ago. Customer care is at the heart of their service, they are helpful, polite, provide the best care for your car and nothing is ever too much. My car also comes back sparkly clean when ever it goes in … always an added bonus and really appreciated! Thanks BMW

As always, the team is very helpful and detailed. Providing a top service and assistance all the way. Have dealt with Toby King a number of times and he always makes sure to keep me updated and fully informed throughout every visit. Thanks!

The receptionist was a bit surly and appeared bored and almost rather resentful to help. The loan car I had been promised was not there and I was given a member of staff’s car which had a “Change Battery” light flashing the whole way through my drive and was a mess inside. Jason, who I dealt with was pleasant and charming and the work was speedily done. Plus the video I was was sent with the mechanic going through my health check was a very good tool.

Efficient, not much else matters does it? Well actually I think my introduction to Chandler's BMW today has shown me that you can expect a lot more. From the minute I arrived to check-in my car for service, the staff did everything they could to make sure I got dealt with quickly and efficiently. On returning this evening to collect it was obvious just how much pride the staff took in working there and the cars they sold. I would certainly recommend for your BMW/Mini service needs.