Chancellors – Summertown Estate Agents oxford

David and Patrick were really helpful with our house purchase. We felt they genuinely cared about finding the best property for us, and provided great communication and personal approach. Thanks for all your hard work.

David and Patrick oversaw the sale and purchase of our recent move and both were very attentive and helpful throughout the process. We had a few challenges with both the sale and purchase due to changing circumstances outside of our control, and they helped us greatly in resolving these issues. Highly recommended.

David is a real asset to the Chancellors Summertown branch. David’s professional and honest approach was always reassuring. His communication skills are second to none. On this occasion, unfortunately, our purchase did not go through, nevertheless David’s positive outlook and support means we are not discouraged.

David was very helpful on the purchase of the flat. Accommodating and informative. I would recommend David and chancellors in Summertown.

I approached Chancellors informally about selling my flat in North Oxford in mid-September; Patrick identified a potential purchaser without even putting the property on the market, and the sale went through before the end of November. I can honestly say that it was one of the least stressful property transactions I've ever experienced. Everyone in the office was helpful and friendly, and it was also reassuring to get regular phone calls and emails from Chancellors' sales progression team.

Tom Garbutt was always very approachable as he handled the sale to my son of a Marston property. Tom showed a clear understanding of the complex funding process we had to go through, communicated this to his client, kept on top of matters and kept the seller aware - through both the smoother and the rougher parts - until we were able to exchange. Faced with some very late complications created by the seller, Tom worked excellently with both sides to find common ground solutions. Thank you Tom.

We were very happy with Ian Henry's communication and support in the process of marketing and selling our house in Summertown, Oxford. We would recommend Ian to anyone looking to sell their property through Chancellors in the North Oxford/Summertown catchment area.

I would like to say how fantastic Tom Garbutt has been finding us a buyer for our house. Tom has a fantastic grasp of the local market street by street and how prices and expectations can differ even in a small geographical area. Tom's tenacity to achieve the price our property deserves was apparent from the start. He shows such professionalism and honesty when dealing with both us (the sellers) and our potential buyers to make sure everyone feels they are getting the best deal. He is always efficient and responsive and gets back to you very quickly with answers. He anticipates situations and goes out of his way to make sure things run as smoothly as possible. Tom worked for us while he was at the Headington office and he has now moved to Summertown- Headington's loss is certainly Summertown's huge gain!

I've had excellent service from this Agent. They are highly professional. Keep you informed at all times. Give viewing feedback on every viewing. Respond really quickly, and are very pro-active in terms of contacting potential buyers.

Searching for a property - Good (4 stars) Application Management - Good (4 stars) Check In - Good (4 stars) Property Management - Bad (2 stars); Unresponsive, refused to fix minor/major issues Check Out - Okay (3 stars) Deposit Returning - Terrible (1 star); It took 1 month from check out to receiving a notice of deductions. The deductions were unreasonable, and when we challenged them we were ghosted and did not receive any replies. It is now 2 months after check out and Chancellors have held the entire deposit for this time, including the undisputed amount. This isn't paperwork, it's real money that could be a mortgage payment or several food shops, and the delay and lack of responsiveness is inexcusable. Overall - Okay (3 stars) Advice - Apply the same level of excellence you apply to sales to property management and check out management Update - Almost 3 months after moving out, we finally have our deposit back. The TDS adjudicator assessed that the amount Chancellors recommended as a deduction was almost double what was reasonable. Chancellors make their recommendations based on 'their experience', and don't seek quotes. I would advise anyone to challenge the deductions that Chancellors suggest. Unfortunately, this process takes at least 4 weeks and up to 8 when using the TDS, and most renters can't afford to be without their deposit for this long. Once again, the system is stacked against the individual and favours the landlord. I hope that Chancellors review their deduction recommendation process and are more open to a dialogue with tenants (before they leave a lukewarm review on google). Communication was sent repeatedly and not acknowledged.